Miranda Bernhart
Fort Worth,TX
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
6
6
years of professional experience
Work History
Team Lead
PropLogix
02.2021 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Financial Aid Advisor
Ultimate Medical Academy Online
06.2020 - 11.2020
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed unique financial aid profiles for undergrad and post-grad applications.
- Processed federal financial aid verifications per FASFA guidelines.
- Performed needs analysis of applications, accounting for financial and cultural background information.
Stylist Apprentice
PetSmart Charities
08.2019 - 07.2020
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Answered telephone calls to provide information and schedule new appointments.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Offered exceptional service and support to walk-in and scheduled customers.
Security Officer
Walt Disney World Parks And Resorts
02.2019 - 08.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Soldier
United States Army
03.2017 - 10.2018
- Secured and protected military property, assets, and personnel.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Coached and mentored new recruits for motivated, high-performing teams.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Honorable discharge due to medical injury
Education
Bachelor of Arts - Human Resources Management
Saint Leo University
Saint Leo, FL10.2023
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL08.2021
Skills
- Product Knowledge
- Proactive Problem-Solving
- Quality Control
- Written Communication
- Decision-Making
- Individual and Team Goals
- Collect and Model Data
- Problem-Solving
- Teamwork and Collaboration
- Instructional Best Practices
Timeline
Team Lead
PropLogix
02.2021 - Current
Financial Aid Advisor
Ultimate Medical Academy Online
06.2020 - 11.2020
Stylist Apprentice
PetSmart Charities
08.2019 - 07.2020
Security Officer
Walt Disney World Parks And Resorts
02.2019 - 08.2019
Soldier
United States Army
03.2017 - 10.2018
Bachelor of Arts - Human Resources Management
Saint Leo University
Associate of Arts - Business Administration
Hillsborough Community College
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