Miranda Blancas
Chicago,IL
Summary
Fourteen years of experience in customer service has made me an expert at creating a consistent customer base and giving them the luxury experience that they have come to expect. Priding myself on my versatility, I am adaptable to any environment or clientele, and they all love my upbeat, attentive personality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Charles Ifergan Salon
03.2022 - 12.2023
- Handled day-to-day operations for the salon, including scheduling client appointments, creating employee schedules, maintaining inventory by making orders for supplies and other logistical issues as needed.
- Coordinated and planned the execution of services for weddings and events. This included prospecting, contracting and related negotiations, receiving payment on behalf of the company, and maintaining communication during the planning and execution phases.
- Researched area hotels, restaurants, shops and apartment complexes with similar demographics to create a referral program for their employees.
- Ran monthly client retention reports for all three locations, to retrieve the Online Booking, Phone Booking and Pre-Booking data for all individual Technicians and the whole salon
- Establishing performance metrics for team goals, to include attendance at all required continuing education programs, individual development plans and quarterly performance appraisals
- Improved customer satisfaction by addressing and resolving complaints promptly.
Cocktail Server
Zanies Comedy Club
11.2019 - 02.2022
- Accustomed to working in fast-paced environments with the ability to think quickly.
- Capable of working independently using multitasking and strong attention to detail.
- Consistently sell between $1500-2200 per shift which ranks top sales.
- Over a one-month period seeing 305 guests my guest check average was $36/pp.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Benefit Cosmetics Arch Expert
Ulta Beauty Inc.
01.2020 - 07.2021
- Maintain client retention of 55%.
- Have a guest sales conversion rate of 71%.
- Knowledge in over 20 makeup and skin-care lines including top brands including Benefit, Lancome, Clinique, Urban Decay, Tarte, Dermalogica, First Aid Beauty and TULA.
- Promote cross boutique sales between Benefit, Lancome and Clinique to ensure sales goals are hit across the board for the top Prestige brands.
- Performed various eyebrow and lash services methods, including waxing, tweezing, brow tinting and lash applications.
Server
Tap House Grill
04.2019 - 11.2019
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions averaging $1300 in sales a night.
- Repeat orders back to guests and review orders before sending to kitchen to ensure accuracy, resulting in having a 0 comp. average.
- Was made Closer in two months in the highest volume store, a position normally designated for employees who have been there six months or longer.
Hair Stylist
Sharon Daniel Salon
12.2017 - 04.2019
- Maintained an 85% growth in service sales in one calendar year.
- Maintained a 178.5% growth in retail sales in one calendar year.
- Average service ticket of $219 and an average guest ticket of $100.69 for 2018.
- Maintained a guest retention rate of at 63% in my last month and rate of 60% for 2018.
- Trained with top brands such as Alterna Caviar, Bamboo, Moroccan oil and Pureology.
- Trained in with Framesi Hair Color line, Pulp Riot Color and L'oreal Professional.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Hair Stylist
The SALON By InStyle Inside JCPenney
07.2015 - 12.2017
- Maintained a 64% average growth in service sales year over year.
- Maintained 87% growth in retail sales year over year.
- Hit company goals for service productivity and client retention.
- Repeatedly won salon contests for retail sales goals.
- Worked with top brands including Redken, Matrix, Paul Mitchell, Sexy Hair and more.
Junior Hairstylist
Teddie Kossof Salon
08.2013 - 07.2015
- Build a rapport with clients resulting in a client retention rate of 50%.
- Hit company service sale and retail sale goals weekly.
- Worked with top brands including Keratin Complex, Moroccan Oil, Rene Furterer, Goldwell and more.
- Collaborated with senior hairstylists on complex projects, refining technical skills and learning advanced techniques.
- Performed precision cuts, color treatments, and styling for diverse clientele, ensuring high-quality results.
Waitress/Bartender
Applebee's Grill + Bar
02.2012 - 10.2013
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ranked top 5 for customer satisfaction surveys.
Education
No Degree - Cosmetology
Douglas J Aveda Institute Chicago
Chicago, IL09.2010
Skills
- Management
- Customer service
- Multitasking
- Retail sales expertise
- Inventory management
- POS system expertise
- Marketing
- Relationship building and management
- Outstanding client retention
- Task Delegation
- Recruiting and Interviewing
Certification
Bassett Certification- 2027
Servsafe Certification- 2026
Cosmetology License- IL License # 011.292623 Expires. 9/25
Timeline
Assistant Manager
Charles Ifergan Salon
03.2022 - 12.2023
Benefit Cosmetics Arch Expert
Ulta Beauty Inc.
01.2020 - 07.2021
Cocktail Server
Zanies Comedy Club
11.2019 - 02.2022
Server
Tap House Grill
04.2019 - 11.2019
Hair Stylist
Sharon Daniel Salon
12.2017 - 04.2019
Hair Stylist
The SALON By InStyle Inside JCPenney
07.2015 - 12.2017
Junior Hairstylist
Teddie Kossof Salon
08.2013 - 07.2015
Waitress/Bartender
Applebee's Grill + Bar
02.2012 - 10.2013
No Degree - Cosmetology
Douglas J Aveda Institute Chicago
Bassett Certification- 2027
Servsafe Certification- 2026
Cosmetology License- IL License # 011.292623 Expires. 9/25
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