Miranda Boggs
8228 County Road 271 Terrell,TX
Summary
Dedicated Customer Service Representative with expertise in resolving inquiries and enhancing customer satisfaction. Proven ability to handle high-stress situations with empathy and professionalism.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Mesquite Roofing & Construction
03.2024 - Current
- Answering a minimum of 30 inbound calls for new estimates and service requests
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and retention.
- Processed service requests using CRM software to ensure timely follow-up and resolution.
- Collaborated with team members to streamline communication between departments, improving response times.
Customer Service Representative
Cefcostores
02.2023 - 03.2024
- Managed high-stress complaints effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered all the inbound calls and routed to the correct department
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled all the cash transactions along with credit cards on any sales
Housekeeper
Holiday Inn Express Hotel Suites
03.2021 - 02.2023
- Supervised daily cleaning operations to ensure high standards of cleanliness and guest satisfaction.
- Trained new staff on cleaning protocols, safety procedures, and equipment usage.
- Implemented efficient inventory management for cleaning supplies, reducing waste and costs.
- Conducted regular inspections of rooms and common areas to maintain quality assurance standards.
Education
High School Diploma -
Plano East Senior High
Plano, TXSkills
- Customer service & Support
- Call Handling & Phone Etiquette
- Microsoft Word, Excel, & Outlook
- Data entry & Documentation
- Labor Coordination
- Cash Handling & POS Systems
Timeline
Customer Service Representative
Mesquite Roofing & Construction
03.2024 - Current
Customer Service Representative
Cefcostores
02.2023 - 03.2024
Housekeeper
Holiday Inn Express Hotel Suites
03.2021 - 02.2023
High School Diploma -
Plano East Senior High