Miranda Boggs

• Answering inbound calls for estimates and service requests
• Resolves customer inquiries and complaints efficiently enhancing overall satisfaction and retention
• Collaborate with team members to streamline communication between departments improving response times

• Assisted in managing daily store operations and staff activities.
• Trained new employees on company policies and customer service standards.
• Coordinated inventory management and restocked shelves as needed.

• Managed high-stress complaints effectively, maintaining professionalism under pressure while resolving disputes or conflicts

• Answering in kind calls and directing them accordingly
• Outbound for labor coordination with temporal labor companies
• Email correspondence for all clients and other networking.
• Resolving customer complaints with empathy resulting in increased loyalty and repeat business