Summary
Overview
Work History
Education
Skills
Websites
Additional Information - Affiliations
Timeline
Generic

Miranda Brandon

Colfax

Summary

Professional valuator with strong analytical skills and focus on delivering actionable insights. Proven ability to collaborate effectively within teams, adapting to changing requirements while ensuring high standards. Skilled in data analysis, critical thinking, and problem-solving. Known for consistently achieving results and driving impactful decisions.

Overview

12
12
years of professional experience

Work History

Vehicle Valuator

CCC Intelligent Solutions
10.2024 - Current
  • Participated in ongoing professional development activities to stay current on best practices in the field of valuation.
  • Enhanced valuation accuracy by implementing advanced data analysis techniques and tools.
  • Utilized SharePoint to answer questions and adhere to state DOI or insurance company regulations.
  • Joined the Health and Wellness Committee to further strengthen relationships with colleagues and promote a healthy workplace.

Member Care Representative

Nationwide
01.2023 - 10.2024
  • Improved customer satisfaction by addressing and resolving issues promptly and professionally.
  • Supported new team members during onboarding, sharing expertise for improved performance.
  • Handled sensitive customer information securely, adhering to company privacy policies at all times.
  • Cultivated an empathetic approach when dealing with frustrated customers, diffusing tension while finding solutions to their problems.
  • Promoted customer retention with proactive outreach, addressing potential concerns before they escalated.

Account Resolution Specialist

Wells Fargo Home Mortgage
10.2020 - 01.2023
  • Identified win-win solutions between bank and customers, balancing collection goals with improved customer relationships and satisfaction levels
  • Maintained meticulous adherence to industry regulations and company policies, ensuring full compliance in all collection activities
  • Developed innovative negotiation techniques, significantly improving customer satisfaction while meeting collection targets
  • Implemented rigorous quality control measures, enhancing accuracy in documentation and reducing compliance risks
  • Consistently surpassed quality and productivity benchmarks
  • Mentored 10-15 new hires, fostering teamwork and exceeding productivity goals

Kitchen/Catering Assistant

Hy-Vee, Inc.
06.2013 - 08.2020
  • Developed new inventory management system, significantly improving efficiency
  • Implemented creative solutions for catering logistics, enhancing customer satisfaction
  • Provided timely, detailed responses to customer inquiries on catering orders
  • Offered product specifics and quotes, ensuring clear communication via email and phone
  • Meticulously managed inventory accuracy and order fulfillment
  • Orchestrated seamless catering services, adapting to diverse client needs and event sizes

Education

High School Diploma -

Carlisle High School
Carlisle, IA
05.2013

Liberal Arts - Degree not completed

Des Moines Area Community College
Ankeny, IA
05.2014

Skills

  • Insurance Knowledge
  • Critical thinking
  • Organizational skills
  • Data Analysis
  • Multitasking
  • Self-Discipline
  • Work Ethic
  • Productivity Management
  • Virtual Collaboration
  • Microsoft Office Suite
  • Data interpretation
  • Analytical reasoning

Additional Information - Affiliations

Animal Rescue League of Iowa, Volunteered on and off for 15 years.

Timeline

Vehicle Valuator

CCC Intelligent Solutions
10.2024 - Current

Member Care Representative

Nationwide
01.2023 - 10.2024

Account Resolution Specialist

Wells Fargo Home Mortgage
10.2020 - 01.2023

Kitchen/Catering Assistant

Hy-Vee, Inc.
06.2013 - 08.2020

Liberal Arts - Degree not completed

Des Moines Area Community College

High School Diploma -

Carlisle High School

Similar Profiles

CREATE PROFILE
Miranda Brandon