Miranda Brown
Columbus,OH
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Road Runner Sports
04.2023 - 10.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Assistant Store Manager
Torrid Clothing Store
01.2018 - 05.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Completed routine store inventories.
- Empowered team members by delegating tasks effectively while also offering guidance when needed.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Answered questions about store policies and addressed customer concerns.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Optimized store displays and appearance via strategic merchandising.
- Elevated overall customer experience by actively seeking feedback and swiftly addressing areas requiring improvement.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Reduced staff turnover rates through proactive hiring processes and fostering a positive work environment.
- Increased employee productivity by developing comprehensive training programs and providing ongoing support.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
Store Manager in Training
Hot Topic
08.2013 - 01.2018
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
- Enhanced visual merchandising displays using creative design techniques that captured customer attention and showcased featured products.
- Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
- Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
Store Owner
Mr. Bee's Appliance LLC
06.2003 - 10.2012
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Trained and motivated employees to perform daily business functions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed comprehensive marketing strategies to attract new customers and retain existing ones.
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Established a strong brand identity through consistent visual merchandising guidelines across all store locations.
- Enhanced employee performance through the implementation of regular training programs and clear communication of expectations.
- Implemented loss prevention strategies to minimize instances of theft or damage, resulting in a reduction of shrinkage and overall expenses.
- Achieved growth in total sales year-over-year due to strategic planning and data-driven decision-making practices.
- Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.
- Collaborated with other local businesses on joint events or cross-promotions that benefitted both parties involved while increasing community presence.
- Implemented effective inventory management systems to reduce stockouts and overstock situations.
- Ensured compliance with all relevant regulations related to taxes reporting health safety standards, and licensing requirements.
- Fostered a positive work environment by addressing employee concerns promptly and fairly, leading to high retention rates among staff members.
- Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
- Expanded product offerings for enhanced customer experience by conducting thorough market research and trend analysis.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Generated revenues yearly and effectively capitalized on industry growth.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
Dental Assistant
Hopewell Dental
05.2000 - 06.2003
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
- Provided exceptional customer service, addressing patient concerns and answering questions professionally and empathetically.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Reduced patient wait times by maintaining organized patient records and scheduling appointments effectively.
- Improved patient satisfaction by providing high-quality chairside assistance during dental procedures.
- Ensured compliance with infection control protocols, contributing to a safe and clean work environment.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Staged tray for procedures by arranging dental instruments and equipment.
- Fabricated custom dental appliances such as mouthguards and whitening trays for improved patient experience.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Monitored patient comfort and safety during dental procedures.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Exposed, developed and mounted dental x-rays.
- Designed dental report card to explain patient dental health status and treatment plans.
Education
Dental Certification - Dental Assisting
CTEC - Career & Technology Education Centers
Newark, OH06-2003
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Time management
- Team building and leadership
- Attention to detail
- Store operations
- POS systems
- Employee scheduling
- Hiring and training
- Upselling and cross selling
- Work Planning and Prioritization
- Relationship building and management
Timeline
Assistant Store Manager
Road Runner Sports
04.2023 - 10.2024
Assistant Store Manager
Torrid Clothing Store
01.2018 - 05.2019
Store Manager in Training
Hot Topic
08.2013 - 01.2018
Store Owner
Mr. Bee's Appliance LLC
06.2003 - 10.2012
Dental Assistant
Hopewell Dental
05.2000 - 06.2003
Dental Certification - Dental Assisting
CTEC - Career & Technology Education Centers
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