Miranda Cano
Kenedy
Summary
Dynamic security professional with extensive experience at The Geo Group, excelling in incident reporting and conflict de-escalation. Proven ability to enhance safety through vigilant premises patrol and superior customer service. Recognized for maintaining a secure environment while fostering positive relationships with visitors and staff. First aid and CPR certified, committed to excellence.
Overview
13
13
years of professional experience
Work History
Security Officer
The Geo Group
05.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Assistant Manager
Fast Market Valero
03.2015 - 08.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Shift Leader
Dairy Queen
08.2012 - 03.2015
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Kenedy High School
Kenedy, TX05.2013
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- CCTV monitoring
- Superior customer service
- Surveillance
- Complex Problem-solving
- Conflict de-escalation
- Document management
- Staff management
- Metal detector operation
- Night and safe deposit procedures
- Weapons training
- Defensive tactics training
- Premises patrol
- Entrance control
- First aid and CPR certified
- Work ethic
Timeline
Security Officer
The Geo Group
05.2021 - Current
Assistant Manager
Fast Market Valero
03.2015 - 08.2021
Shift Leader
Dairy Queen
08.2012 - 03.2015
High School Diploma -
Kenedy High School
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