Miranda Clark
Rutherford
Summary
Dedicated Patient Care Technician with a proven track record at Consumer Directions, enhancing patient satisfaction and streamlining healthcare workflows. Skilled in vital signs monitoring and patient assistance, I excel in high-stress situations, demonstrating empathy and efficiency. My contributions have significantly improved patient care quality and safety.
Overview
17
17
years of professional experience
Work History
Patient Care Technician
Consumer Directions
12.2013 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Customer Service Representative
Walmart
05.2008 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Obion County High School
Troy, TN2008
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Blood glucose monitoring
- Feeding assistance
- Patient positioning
- Patient assistance
- Vitals documentation
- Monitoring patient conditions
Timeline
Patient Care Technician
Consumer Directions
12.2013 - Current
Customer Service Representative
Walmart
05.2008 - 01.2013
High School Diploma -
Obion County High School
Similar Profiles
Billie JohnsonBillie Johnson
Caregiver/Personal Assistant at Consumer DirectionsCaregiver/Personal Assistant at Consumer Directions
Myranda HeidemanMyranda Heideman
Respite Care Provider at Consumer DirectionsRespite Care Provider at Consumer Directions
Ashley HearnAshley Hearn
PCA Personal Care Assistant at Consumer DirectionsPCA Personal Care Assistant at Consumer Directions
Drew StoneDrew Stone
Utility Mechanic at PSE&GUtility Mechanic at PSE&G
Thomas PicurroThomas Picurro
Target Team Lead Starbucks at TargetTarget Team Lead Starbucks at Target