Miranda Coblentz
Byesville,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Advanced Technical Support Specialist
AT&T
05.2016 - 11.2018
- Provided technical assistance to customers via phone, email, and chat.
- Troubleshot hardware and software issues to identify and resolve technical problems.
- Installed and configured software applications and operating systems.
- Documented and maintained records of customer interactions and solutions.
- Collaborated with cross-functional teams to escalate and resolved complex technical issues.
Medical Billing Specialist
Reimbursement Concepts
03.2014 - 05.2016
- Managed and processed medical billing claims for accuracy and compliance.
- Utilized medical coding systems (such as ICD-10 and CPT) to assign appropriate codes to procedures and diagnoses.
- Performed insurance verification and investigated and resolved any billing discrepancies or denials.
- Generated and reviewed patient statements, ensuring timely and accurate billing.
- Maintained patient records and confidential information in accordance with HIPPA regulations.
Recovery Collections
FedEx
01.2013 - 03.2014
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Administrative Assistant
Shutts & Bowen, LLP
03.2010 - 05.2012
- Managed calendars and scheduled appointments for executives.
- Organized and maintained filing systems ensuring easy access to important documents.
- Coordinated travel arrangements, including booking flights, hotels, and transportation.
- Prepared and edited correspondence, reports, and presentations.
- Assisted with event planning and coordination, including logistics and vendor management.
Skills
- Customer Accounts Management
- Records Management Systems
- Program File Distribution
- Healthcare Terminology
- Diagnostic Codes
- Data Entry
- Billing Practices
- Credit and Collections
- Goals and Performance
- Organizational Skills
- Excel Spreadsheets
- Critical Thinking
Timeline
Advanced Technical Support Specialist
AT&T
05.2016 - 11.2018
Medical Billing Specialist
Reimbursement Concepts
03.2014 - 05.2016
Recovery Collections
FedEx
01.2013 - 03.2014
Administrative Assistant
Shutts & Bowen, LLP
03.2010 - 05.2012
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