Miranda Collier
Lubbock,TX
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
7
7
years of professional experience
1995
1995
years of post-secondary education
Work History
Chashier
Walmart
Lubbock, Texas
11.2023 - Current
- Processed customer transactions quickly and accurately at a busy retail location.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Maintained cleanliness and organization of checkout areas for efficient operations.
- Collaborated with team members to streamline checkout processes during peak hours.
- Handled customer complaints effectively, resolving issues to ensure satisfaction.
- Trained new cashiers on register functions and customer service standards.
- Supported inventory management by restocking merchandise in the front end area.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Helped with purchases and signed customers up for rewards program.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
Whataburger Manager
Whataburger
Lubbock
05.2021 - 06.2022
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained new staff on company policies and operational procedures.
- Managed inventory levels and ordered supplies as needed for efficient operations.
- Implemented health and safety standards to maintain a clean environment.
- Resolved customer complaints promptly to enhance service quality.
- Collaborated with management on marketing initiatives to boost store visibility.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Dollar General Manager
Dollar General
Las Vegas, Nevada
02.2019 - 08.2021
- Managed daily store operations and ensured compliance with company policies.
- Supervised and trained staff to enhance team performance and customer service.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Developed and implemented marketing strategies to promote sales initiatives.
- Maintained a clean, organized store environment for customer satisfaction.
- Collaborated with district managers to align goals with corporate objectives.
- Resolved customer complaints effectively to uphold company reputation.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
Education
Fremont Adult Education
Sacramento, CASkills
- Cash handling
- Point of sale operation
- Customer service
- Inventory management
- Transaction processing
- Team collaboration
- Conflict resolution
- Staff training
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Customer loyalty initiatives
- Complaint resolution
Timeline
Chashier
Walmart
11.2023 - Current
Whataburger Manager
Whataburger
05.2021 - 06.2022
Dollar General Manager
Dollar General
02.2019 - 08.2021
Fremont Adult Education