Miranda Crisanto
Visalia,CA
Summary
Achieved exceptional data accuracy and streamlined billing procedures at Kaweah Health Hospital, demonstrating profound HIPAA understanding and fostering team collaboration. Expert in navigating complex insurance policies and enhancing unit efficiency, I significantly contributed to patient account improvements. I strive to learn and better my skills in hopes of becoming a great asset to my team and help lead others into helping the company and department successful.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Patient Account Specialist
Kaweah Health Hospital
03.2011 - Current
- Maintained high levels of data accuracy with meticulous attention to detail in processing insurance claims and updating patient records.
- Promoted a culture of continuous improvement within the Patient Accounts team by participating in regular staff meetings, offering constructive feedback on department processes, systems, tools for achieving objectives more effectively.
- Electronically submitted bills according to compliance guidelines.
- Expedited claim resolutions by skillfully navigating complex insurance policies, regulations, and guidelines.
- Collaborated with interdisciplinary teams to optimize billing procedures and ensure timely reimbursements from insurance providers.
- Posted payments and processed refunds.
- Contacted patients after insurance was calculated to obtain payments.
Health Unit Coordinator
Kaweah Health Hospital
09.2009 - 03.2011
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Responded to patient call lights to expedite appropriate follow-through.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
Receptionist
Dr. Yuwen Lee Optometry
06.2004 - 09.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Milan Institute - Visalia
Visalia, CACollege of The Sequoias
Visalia, CA 06.2004 - 12.2006
High School Diploma -
Golden West High School
Visalia, CA06.2004
Skills
HIPAA understanding
Medicare and Medicaid knowledge
Patient Care
Team Collaboration
Timeline
Patient Account Specialist
Kaweah Health Hospital
03.2011 - Current
Health Unit Coordinator
Kaweah Health Hospital
09.2009 - 03.2011
Receptionist
Dr. Yuwen Lee Optometry
06.2004 - 09.2009
College of The Sequoias
06.2004 - 12.2006
Milan Institute - Visalia
High School Diploma -
Golden West High School
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