Miranda DeSantis
Norristown,PA
Summary
Enthusiastic and motivated individual passionate about customer service with over 7 years experience. Skilled communicator and problem solver committed to creating positive customer experiences in any role I am placed. Team player that works well both independently and within team settings to achieve goals.
Overview
7
7
years of professional experience
Work History
Server
True Food Kitchen
05.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service Associate
Wegmans
08.2019 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls and emails promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Assistant Manager
Gangster Vegan
02.2017 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences in person and via phone and email.
Assistant Teacher
Freedom Valley YMCA
05.2016 - 03.2019
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
Associate of Arts -
Montgomery County Community College
Blue Bell, PA12.2016
High School Diploma -
Norristown Area High School
Norristown, PA06.2013
Skills
- Adaptability
- Resourceful
- Multitasker
- Communication
- Team-work
- Creative problem solving
- Attentive to detail
- Proficient with computers
- Excellent people skills
- Reliable
Timeline
Server
True Food Kitchen
05.2023 - Current
Customer Service Associate
Wegmans
08.2019 - Current
Assistant Manager
Gangster Vegan
02.2017 - 07.2019
Assistant Teacher
Freedom Valley YMCA
05.2016 - 03.2019
Associate of Arts -
Montgomery County Community College
High School Diploma -
Norristown Area High School
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