Miranda Donnelly
Columbus,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Account Coordinator
Mitsubishi International Food Ingredients
02.2022 - Current
- Collaborated closely with the warehouse team to optimize order fulfillment operations
- Directed the optimization of logistics processes, collaborating closely with freight carrier contacts to streamline operations
- Communicates across a large cross-section of customers and communicates internally with the Purchasing, Sales, Operations, Logistics, and Accounting Departments
- Responsible for receiving a high volume of incoming orders via telephone, email, and fax, inputting order details into SAP, and researching customer requests
- Routinely responds to inquiries from customers regarding product availability & status, shipping details, invoices, returns, literature requests, and proof of deliveries, terms of contracts, order status, and sample requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined account management processes for improved efficiency and increased productivity.
Logistics Specialist
Nordstrom Rack
03.2021 - 02.2022
- Stocking the floor when it was low, Interacting with customers and helping them find items
- Removing stock from boxes and transferring onto carts
- Working the registers when requested
- Handling fitting rooms when requested
- Conducting markdowns once a month
- Doing physical inventory biannually
- Verified transactions, product orders, and shipping dates and entered information into databases and reports.
Crew Member
Wendy's
08.2015 - 05.2017
- Assisted with opening and closing
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked front counter, drive-thru and other areas.
Education
Bachelors' of Science in Business Administration and Human Resources -
Franklin University Bachelors
09.2023
Associate of Science in Business Management -
Columbus State Community College- Associates
05.2021
Skills
- Customer Service
- Retail
- Typing
- Microsoft Office
- Google Office
- Administrative Experience
- SAP
- Sales Support
- Strong Organization
Locations
Columbus, OH
Personal Information
Title: Business Specialist
Timeline
Customer Account Coordinator
Mitsubishi International Food Ingredients
02.2022 - Current
Logistics Specialist
Nordstrom Rack
03.2021 - 02.2022
Crew Member
Wendy's
08.2015 - 05.2017
Bachelors' of Science in Business Administration and Human Resources -
Franklin University Bachelors
Associate of Science in Business Management -
Columbus State Community College- Associates
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