DeShelle Harris
Alton,IL
Summary
Dynamic professional with a proven track record at International Paper, excelling in client relationship building and cross-functional coordination. Recognized for enhancing customer satisfaction and improving production efficiency. Strong organizational skills and adept in data entry, ensuring timely delivery and adherence to quality standards. Committed to fostering effective communication and collaboration.
Overview
16
16
years of professional experience
Work History
Customer Account Coordinator
International Paper
05.2017 - 04.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Served as a liaison between customers and internal teams, facilitating seamless communication throughout project lifecycles.
- Managed a high volume of customer accounts, prioritizing tasks to meet deadlines and exceed expectations.
- Coordinated with cross-functional teams to ensure timely delivery of products and services to customers.
Production Lead
Spectrum Brands
10.2009 - 03.2017
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Managed a team of production workers, ensuring timely completion of tasks and adherence to safety protocols.
- Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
- Improved production efficiency by streamlining processes and implementing effective scheduling techniques.
- Coordinated with quality control teams to address any product defects or deviations from established standards, ensuring customer satisfaction.
Education
High School Diploma -
Alton High School
Alton, ILNo Degree - Information Technology
Lewis And Clark Community College
Godfrey, IL05-2027
Skills
- Strong organization
- Cross-functional coordination
- Client relationship building
- Customer service
- Time management
- Verbal and written communication
- Data entry skills
- Self motivation
- Computer literacy
Timeline
Customer Account Coordinator
International Paper
05.2017 - 04.2025
Production Lead
Spectrum Brands
10.2009 - 03.2017
High School Diploma -
Alton High School
No Degree - Information Technology
Lewis And Clark Community College
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