Alena Stout
Milford
Summary
Results-driven professional with a strong background in customer relationship management and complaint resolution. Expertise in monitoring account activity and providing timely support, contributing to improved customer experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Account Coordinator
Total Quality Logistics
Milford
12.2024 - Current
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Ensured customer satisfaction through timely responses to inquiries, resolving issues and providing helpful information.
- Monitored and reported on account activity, including sales trends, status changes and other updates.
Crew Trainer
Wendys Restaurant
Loveland
06.2024 - 03.2026
- Trained new crew members on food preparation and customer service standards to ensure high-quality service.
- Provided constructive feedback and one-on-one coaching to employees, fostering skill development and confidence.
- Encouraged open communication between trainees and management, enhancing support and engagement during training process.
- Ensured compliance with health and safety regulations during daily operations.
Loan Processor
Lendnation
Manchester
01.2022 - 06.2024
- Reviewed borrower documentation for accuracy and completeness.
- Processed loan applications in alignment with company guidelines, ensuring timely approvals.
- Obtained additional documentation from customers via telephone and email to facilitate loan processing.
- Maintained accurate records of loan files in the company database.
- Answered questions, processed transactions, and resolved issues for customers in person and via telephone, enhancing customer experience.
Warehouse Worker
J. Peterman
Blue Ash
02.2021 - 01.2022
- Sorted and organized merchandise to maintain accurate stock levels.
- Packed and labeled shipments for timely delivery to customers.
- Conducted regular inventory checks to identify discrepancies or issues.
- Collaborated with team members to streamline warehouse processes.
- Operated scanners, computers, and other equipment to track orders.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02-2021
Skills
- Customer relationship management
- Complaint resolution
- Sales support
- Account monitoring
- Data analysis
- Regulatory knowledge
- High-volume coordination
- Strong organization
- Time management
- Team collaboration
- Problem solving
- Effective communication
Timeline
Customer Account Coordinator
Total Quality Logistics
12.2024 - Current
Crew Trainer
Wendys Restaurant
06.2024 - 03.2026
Loan Processor
Lendnation
01.2022 - 06.2024
Warehouse Worker
J. Peterman
02.2021 - 01.2022
High School Diploma -
Penn Foster Career School