Angela Raposo

Quad/Graphics

Customer Account Coordinator

Assisted the Customer Account Manager with the following:

• Coordinate the production process and requirements to prepare, print, finish, and distribute complex books with multiple variations for a multitude of customers under deadline pressure.
• Job engineering to meet customer needs in book manufacturing.
• Manage the relationship between high-profile clients and multiple production facilities to ensure customer satisfaction.
• Key communication hub between customer and the front-line production floor.
• Sales support for customer consultations and strategic business planning.
• Participate and report out in the daily Customer Service Daily Huddle.

Assisted the Customer Account Manager with the following:

• Work directly with customers to ensure that job instructions are planned, presented, and communicated to the production departments accurately for maximum customer product satisfaction.
• Maintain close working partnerships with customers, vendors, leadership teams, machine operators, and assemblers.
• Participate in safety and environmental programs.
• Train the Customer Account Manager.
• Updated the Customer Service Handbook.

Started as a Customer Service Assistant, working for two Customer Service Representatives.

• Answering phone calls.
• Producing Shipping orders.
• Filing
• Distribution of tickets.

Worked my way up to a Reprint Coordinator.

• Working on all reprint titles from start to finish.

Eventually making my way up to a Customer Service Representative.

• Had several accounts to maintain