April Purter
Tallassee,AL
Summary
Dynamic professional with a proven track record at The Segrest Group, excelling in customer account coordination and retention. Leveraged CRM software expertise and exceptional communication skills to enhance customer satisfaction and loyalty. Demonstrated strong organization and teamwork, consistently exceeding performance metrics. Achieved notable improvements in client relationship management and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Account Coordinator
The Segrest Group
Tallassee, AL
11.2023 - Current
- Served as facilitator between customer and other functional areas.
- Built strong relationships with clients through consistent communication and proactive problemsolving.
- Managed a high volume of customer accounts, prioritizing tasks to meet deadlines and exceed expectations.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Organized client data into user-friendly systems for easy access and efficient account management.
- Achieved high levels of customer loyalty by consistently delivering excellent service and exceeding expectations.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Maintained accurate records of customer accounts, payments and payment plans.
Retention Customer Service Representative
ASK Telemarketing
Montgomery, AL
04.2014 - 11.2023
- Utilized CRM software efficiently to track customer interactions and ensure proper follow-up on pending issues.
- Continuously sought opportunities for professional development, attending workshops and training sessions to enhance customer service skills.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Developed rapport with customers by actively listening to their needs, resulting in strong relationships and positive feedback.
Preschool Teacher
Dottie's Childcare
Tallassee, AL
02.2012 - 03.2014
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assistant to the Coordinator of Education Services
The Learning Tree
Tallassee, AL
03.2008 - 04.2010
- Greeted guests in with friendliness and professionalism.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
High School Diploma -
Tallassee High School
Tallassee, AL05.2001
Skills
- Strong Organization
- Sales Support
- CRM software expertise
- Cross-functional coordination
- Teamwork and Collaboration
- Customer Service
- Time Management
- Excellent Communication
Accomplishments
- Supervised team of 7 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Child Development Associate (CDA) Certificate
- Certified Sales Professional (CSP)
- AL Driver's License
- Certified Data Professional (CDP)
Languages
English
Native or Bilingual
Timeline
Customer Account Coordinator
The Segrest Group
11.2023 - Current
Retention Customer Service Representative
ASK Telemarketing
04.2014 - 11.2023
Preschool Teacher
Dottie's Childcare
02.2012 - 03.2014
Assistant to the Coordinator of Education Services
The Learning Tree
03.2008 - 04.2010
High School Diploma -
Tallassee High School