Miranda Downey
Manhattan ,KS
Summary
Highly motivated professional with a strong background in customer service and data entry, seeking a position as an Optometrist Office Tech and Scribe. Proven ability to assist in patient care, manage office tasks, and maintain precise records in fast-paced environments. Skilled at communicating effectively with customers and coworkers to ensure seamless workflow.
Overview
18
18
years of professional experience
Work History
Owner/Operator
Fit Nation Fitness LLC
Topeka, KS
08.2017 - 12.2024
- Managed day-to-day business operations such as reception, bookkeeping and janitorial duties.
- Provided exceptional, individualized customer service to customers to ensure customer satisfaction and loyalty to the business.
- Applied informative style sales strategies to enhance retail product and service sales.
- Directed a team of employees using strong communication skills.
Scheduling Coordinator
Downey Lawn & Landcape
Ingalls, KS
10.2011 - 08.2017
- Utilized software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage bid and job completion calendars.
- Communicated scheduling changes to suppliers, staff members and customers.
- Managed employee scheduling and payroll.
Certified Pharmacy Technician
Kroger
Garden City, KS
06.2007 - 10.2011
- Interpreted doctor’s handwriting and medical terminology to safely dispense prescription medications.
- Completed data entry of patient information, insurance and billing information into patient profiles.
- Answered incoming phone calls and addressed questions and conflicts from customers, healthcare providers and insurance companies.
- Meticulously inventoried medication to keep accurate records and readily available stock.
Education
Diploma - General Studies
Garden City High School
Garden City, KS12.2009
Skills
Customer Service Oriented
Highly Motivated
Strong Work Ethic
Fast Learner
Effective Communicator
Active Listener
Team Player
Data Analysis
Data Entry
Adaptability
Timeline
Owner/Operator
Fit Nation Fitness LLC
08.2017 - 12.2024
Scheduling Coordinator
Downey Lawn & Landcape
10.2011 - 08.2017
Certified Pharmacy Technician
Kroger
06.2007 - 10.2011
Diploma - General Studies
Garden City High School