Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda D. Workman

Charlotte,NC

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

6
6
years of professional experience

Work History

Officer, Sr Analyst Non-Trading Support

Bank of America
Charlotte, USA
12.2019 - Current
  • Provided Tier II technical support addressing common and escalated issues for 40,000 in Charlotte.
  • Diagnosed and fixed network connection problems efficiently.
  • Rolled out programs to multiple units.
  • Transferred data to updated virtual environments.
  • Developed manuals enabling clients to troubleshoot effectively.
  • Coordinated with clients to request necessary access/permissions for designated Active Directory accounts.
  • Coordinated logistics for office relocations.
  • Executed international hardware upgrades.
  • Evaluated data trends to establish effective policies and rulesets for LOB.
  • Automated data extraction processes with PowerShell scripting.
  • Implemented new technologies to enhance workplace productivity levels.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Desktop Support/System Analyst

Greenworks Tools
02.2019 - 11.2019
  • Managed open tickets within the call logging system.
  • Facilitated real-time ticket entry through efficient service desk system usage.
  • Proposed improvements to existing workflows and practices.
  • Configured multiple Active Directory functionalities.
  • Coordinated key updates and scheduled service patches.
  • Executed tasks involving administration, user account management, new employee integration, departure procedures, and communications.
  • Identified and remedied issues in network communications.
  • Conducted data transfers during upgrades and equipment replacements.
  • Revamped existing system to improve functionality or repurpose for new requirements.
  • Explored new technologies and tools for productivity, security and quality assurance purposes.

Education

Master of Science - Information Technology

University of Cincinnati
12.2018

Bachelor of Science - Graphic Engineering and Technology

Fairmont State University
12.2016

Skills

  • Investigation leadership
  • Information Security Knowledge
  • Office 365 Troubleshooting
  • Problem-solving
  • Team Collaboration
  • Compliance management
  • Customer relations
  • Operating systems
  • Time management and prioritization

Timeline

Officer, Sr Analyst Non-Trading Support

Bank of America
12.2019 - Current

Desktop Support/System Analyst

Greenworks Tools
02.2019 - 11.2019

Master of Science - Information Technology

University of Cincinnati

Bachelor of Science - Graphic Engineering and Technology

Fairmont State University
Miranda D. Workman