Miranda Evelyn
Palm Bay,FL
Summary
Professional with significant experience in patient services, ready to enhance patient experience. Skilled in managing patient interactions, scheduling, and administrative tasks. Strong focus on teamwork and adaptability ensures consistent and reliable support. Known for excellent communication skills, empathy, and problem-solving abilities. Handles verifying insurance and obtaining authorizations for patient services. Handles patient deductible and co-pay transactions and the explanations of benefits.
Overview
5
5
years of professional experience
Work History
Patient Services Representative
Health First's Holmes Regional Medical Center
01.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Took copayments and compiled daily financial records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Biller and Coder
Functionally Fit Fitness Center
05.2025 - 06.2025
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Customer Service
Lowe's Home Improvement
05.2021 - 10.2022
- Working at the customer service desk I was in charge of assisting customers with doing returns, getting online orders, checking out items and handling money or card payments.
- Handled customer inquiries pertaining to any order information, store delivery information, product look up, and product sales over the phone in a timely manner.
Sales Associate
Academy Sports + Outdoors
10.2020 - 05.2021
- Working in the foot-ware department I assisted customers with finding the correct shoes in the size needed, looked up products in the database and ordered products online, stock products in the correct location with the correct label name and price.
- Handled tracking customers orders and solving any issues with orders that occurred.
Education
Associate of Applied Science - Medical Biller And Coding
Eastern Florida State College
Cocoa, FLAssociate of Arts - Teaching
Eastern Florida State College
Cocoa, FL05-2022
High School Diploma -
Heritage High School
Palm Bay, FL05-2019
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Medical billing
- Friendly and outgoing
- Registration and admissions
- Payment processing
- Medical coding
- Patient identity verification
- Insurance verifying
Timeline
Medical Biller and Coder
Functionally Fit Fitness Center
05.2025 - 06.2025
Patient Services Representative
Health First's Holmes Regional Medical Center
01.2023 - Current
Customer Service
Lowe's Home Improvement
05.2021 - 10.2022
Sales Associate
Academy Sports + Outdoors
10.2020 - 05.2021
Associate of Applied Science - Medical Biller And Coding
Eastern Florida State College
Associate of Arts - Teaching
Eastern Florida State College
High School Diploma -
Heritage High School
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