Miranda Fadness
San Diego,CA
Summary
Experienced professional with 15 years of comprehensive background in education, industry, and enrollment. Proven track record of collaborating with various departments, mentoring students, and actively contributing to organizational initiatives. A dedicated and innovative leader committed to driving positive change and fostering growth within the institution.
Overview
17
17
years of professional experience
Work History
CORPORATE ENROLLMENT ADVISOR
University Of Arizona Global Campus
Chandler, AZ
01.2021 - Current
- Helped students navigate Canvas and held orientations to prepare students for upcoming courses
- Assessed eligibility criteria for prospective students, ensuring accurate determination of corporate tuition grant benefits
- Provided personalized degree counseling to align academic pursuits with career and personal goals, fostering holistic student success
- Facilitated a seamless process for students by assisting them with grant eligibility paperwork and tuition reimbursement forms
- Consistently met and exceeded enrollment and retention goals over the past two years, demonstrating a proactive and results-driven approach
- Cultivated referral sources through networking strategies and building strategic partnerships with current students, enhancing the university's visibility and engagement.
- Reached out to applicants via calls, texts, emails and social media.
- Met with customers to provide information about available products and policies.
- Utilized CRM software to effectively track communication with prospective students, ensuring timely follow-up actions were taken when needed.
- Assisted in the development of comprehensive enrollment plans, focusing on strategic recruitment methods and tactics.
- Delivered exceptional customer service, promptly addressing inquiries from both current and prospective students.
UNIVERSITY ADVISOR
University of Arizona Global Campus
Chandler, AZ
01.2019 - 01.2021
- Directed a team of four Enrollment Services Advisors by implementing performance tracking and providing coaching to enhance enrollment
- Conducted training sessions and provided mentorship to new hires, ensuring a smooth on-boarding process and fostering professional growth
- Supervised, supported, and tracked the progress of 200+ new and continuing students from enrollment through completion of their first course, ensuring a positive and seamless experience
- Offered personalized support to students, addressing concerns and challenges, and contributing to a high level of student satisfaction
- Utilized tracking mechanisms to monitor employee and student progress, providing actionable insights for continuous improvement
- Collaborated with internal teams to streamline processes and enhance the overall student and employee experience.
- Developed and implemented individualized academic plans for students.
- Provided resources to support students in achieving career goals.
- Advised students on educational, career and social opportunities.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Improved processes by recommending operational changes.
- Educated students on college admissions process and scholarship requirements.
- Oversaw career and job fairs to connect students with area schools and employers.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
ENROLLMENT ADVISOR
Ashford University (Now University of Arizona Global Campus)
01.2009 - 01.2019
- Assessed eligibility requirements for prospective students enrolling in undergraduate and graduate programs, aligning their academic pursuits with career and life goals
- Facilitated seamless on-boarding for students, guiding them through the enrollment process and their first class to ensure successful matriculation
- Established and managed a successful referral program, securing referrals from satisfied students to sustain a robust pipeline of prospective students
- Orchestrated processes across multiple departments, including Finance, Student Advising, Matriculations, Risk Mitigation, and others, ensuring timely and accurate processing of documents
- Managed document processing timelines to comply with deadlines, facilitating smooth student progression and minimizing roadblocks
- Collaborated with various departments, fostering strong communication channels to optimize interdepartmental processes.
Audience Service Representative
KPBS-SDSU CAMPUS
01.2007 - 01.2009
- Produced high quality volume of work with thorough attention to detail
- Worked directly with the public and members of KPBS in finding research, handling account issues and resolving matter
- Helped with fundraising events and the pledges
- Trained new staff and took on additional responsibilities as needed
- Handled emails, phone calls, EFT’s, batch summary reports, revenue reports, internet research, and individual cases.
Education
BACHELOR OF ARTS - INSTRUCTIONAL DESIGN, BUSINESS LEADERSHIP and ORGRANIZATIONAL MANAGMENT
University of Arizona Global Campus
Chandler, AZMASTER OF ARTS - Education w/ Technology leadership specialization
University of Arizona-Global Campus
01.2014
MASTER OF ARTS - Healthcare administration
University of Arizona-Global Campus
Chandler, AZ05.2011
BACHELOR OF APPLIED SCIENCES - Public administration
San Diego State University
San Diego, CA05.2009
Associate Of Applied Arts - Transfer Studies
San Diego Mesa College
San Diego, CA01.2006
Skills
- Guide and Advise students
- Conflict Resolution
- Counseling and Teaching
- Policy Development / Implementation Training and Development Documentation
- Record Keeping Data Analysis and Reporting
- Communication / Interpersonal Skills
- Team Collaboration & Management
- CANVAS/BLACKBOARD/ECOLLEGE/CRM
References
REFERENCES AVAILABLE UPON REQUEST
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionWork-life balanceCompany CultureTimeline
CORPORATE ENROLLMENT ADVISOR
University Of Arizona Global Campus
01.2021 - Current
UNIVERSITY ADVISOR
University of Arizona Global Campus
01.2019 - 01.2021
ENROLLMENT ADVISOR
Ashford University (Now University of Arizona Global Campus)
01.2009 - 01.2019
Audience Service Representative
KPBS-SDSU CAMPUS
01.2007 - 01.2009
BACHELOR OF ARTS - INSTRUCTIONAL DESIGN, BUSINESS LEADERSHIP and ORGRANIZATIONAL MANAGMENT
University of Arizona Global Campus
MASTER OF ARTS - Education w/ Technology leadership specialization
University of Arizona-Global Campus
MASTER OF ARTS - Healthcare administration
University of Arizona-Global Campus
BACHELOR OF APPLIED SCIENCES - Public administration
San Diego State University
Associate Of Applied Arts - Transfer Studies
San Diego Mesa College