Miranda Fitzpatrick
Bucyrus,OH
Summary
Passionate barista with background in specialty coffee shops and fast-paced environments. Skilled in crafting traditional espresso beverages, latte art, and developing unique drink recipes to enhance customer satisfaction. Demonstrated ability to manage high-volume orders with precision and care, contributing to positive customer experiences and repeat business. Proven track record of maintaining cleanliness and organization within the workspace, ensuring efficient operation and compliance with health codes.
Overview
12
12
years of professional experience
Work History
Barista
OhioHealth Marion General Hospital
Marion, Ohio
11.2022 - Current
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Checked brewing equipment for proper functionality.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Assistant Manager
Bob Evans Restaurant
Bucyrus
04.2021 - 11.2022
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Proposed or approved modifications to project plans.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained up-to-date knowledge of company products and services.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Created reports on sales trends, inventory levels, and financial data.
Assistant Manager
Crumbl Cookies
Delaware, Ohio
02.2022 - 04.2022
- Implemented quality control measures to uphold company standards.
- Communicated regularly with customers to gain insights into their needs.
- Proposed or approved modifications to project plans.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Retail Store Manager /Lead Job Coach
Marca Industries
Marion, Ohio
02.2021 - 02.2022
- Organized new stock for floor placement.
- Executed merchandising strategies to support store sales growth.
- Created engaging merchandise presentations to motivate impulse purchases.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated work to staff, setting priorities and goals.
- Worked closely with vendors to negotiate contracts for goods or services.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Resolved customer complaints in a professional manner.
- Managed inventory tracking and physical inventory counts to minimize loss.
Executive Chef /Dietary Manager
Avila Health System
Bucyrus, Ohio
10.2012 - 02.2021
- Prepared variety of foods according to exact instructions and recipe specifications.
- Monitored inventory levels of all food items to ensure adequate supplies are available at all times.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Supervised dramatic changes to kitchens, adhered to health department standards and handled customer requests for healthier food options.
- Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
- Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
- Created tasty dishes using popular recipes, delighting patrons and generating return business.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Collaborated with suppliers to source high-quality ingredients at competitive prices.
- Created daily specials based on seasonal ingredients and customer feedback.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Checked quality of food products to meet high standards.
- Ensured compliance with health department regulations by implementing proper sanitation procedures.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Coordinated and executed menu planning, recipe development and daily restaurant operations.
- Created new menu items, managed food expenses and supervised quality to ensure adherence to standards.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Treca Digital Academy
Marion, Ohio03-2016
Associate of Arts - Marketing Management
University of Phoenix
Tempe, AZSkills
- Clear communication
- Workflow management
- Menu memorization
- Verbal and written communication
- Hospitality service expertise
- Conflict mediation
- Friendly and outgoing
- Problem-solving
- Decision-making
- Team collaboration
- Cleanliness
- Excellent memory
Timeline
Barista
OhioHealth Marion General Hospital
11.2022 - Current
Assistant Manager
Crumbl Cookies
02.2022 - 04.2022
Assistant Manager
Bob Evans Restaurant
04.2021 - 11.2022
Retail Store Manager /Lead Job Coach
Marca Industries
02.2021 - 02.2022
Executive Chef /Dietary Manager
Avila Health System
10.2012 - 02.2021
High School Diploma -
Treca Digital Academy
Associate of Arts - Marketing Management
University of Phoenix