Miranda Graham-Mundie
Spokane,WA
Summary
Resourceful professional with 10 years of experience in product support and sales. Demonstrated ability to adapt quickly and acquire new skills, including accounting and international customs regulations. Strong time management and organizational skills enhance effectiveness in achieving targets.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
White's boot
Spokane, WA
02.2024 - 10.2026
- Managed incoming and outgoing calls to resolve customer issues promptly.
- Assisted customers both domestic and international with customs and products.
- Coordinated onboarding of new sales by supplying essential resources and support.
- Maintained spreadsheets of data on repairs, warranty, maintenance, and products for accurate tracking.
Sales Associate
DSW Designer Shoe Warehouse
Spokane, WA
03.2023 - 04.2024
- Handled incoming phone calls, providing information on products, services, store hours, policies, and promotions to enhance customer experience.
- Customers received merchandise recommendations based on their needs and preferences.
- Helped team members master sales techniques so they could consistently exceed their goals.
- Trained team members in sales techniques, enabling them to consistently exceed sales goals.
- Facilitated efficient processing of incoming freight and merchandise for inventory management.
- Oversaw handling and accountability of cash and transactions at the register.
Customer Service Associate
At Home
Spokane, WA
12.2022 - 11.2023
- Worked in high-volume, dynamic environments, providing skilled assistance to more than 100 customers every day.
- Processed transactions efficiently to ensure customer satisfaction.
- Collaborated with customer service teams to ensure consistent, high-quality support.
- Managed inventory processing and ensured timely delivery to shelves.
Customer Service Supervisor
At Home
Conroe, TX
09.2020 - 12.2022
- Coordinated individual responsibilities after a thorough assessment of each associate's skill level and knowledge, resulting in a productivity increase of 100%.
- Created and submitted daily reports and documentation of implemented solutions.
- Coordinated individual responsibilities after a thorough assessment of each associate's skill level and knowledge, resulting in a productivity increase of 100%.
- Engaged with customers to enhance their shopping experience in a revenue-generating store.
- Greeted and assisted customers in high-volume retail environment, contributing to overall customer satisfaction.
- Created and submitted daily reports and documentation of implemented solutions to track service efficiency.
- Monitored customer service operations to assess agent performance and deliver constructive feedback.
Education
High School -
Free Thinkers Academy
Charlotte, NCSkills
- Customer service excellence
- Issue resolution
- Order processing
- Customer feedback analysis
- Data management
- Phone and email communication
- Issue resolution
- Customer engagement
- Team collaboration
- Problem-solving
- Product knowledge
- Phone and email communication
Timeline
Customer Service Representative
White's boot
02.2024 - 10.2026
Sales Associate
DSW Designer Shoe Warehouse
03.2023 - 04.2024
Customer Service Associate
At Home
12.2022 - 11.2023
Customer Service Supervisor
At Home
09.2020 - 12.2022
High School -
Free Thinkers Academy