Miranda Hayes
Fairborn,OH
Summary
Human Resource Management student at Wright State University with 10+ years of customer service experience in fast-paced environments. Brings strong communication, organization and follow-through with a proven ability to support teams and manage competing priorities. Eager to learn and apply HR practices through an internship at Accelevation.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Olive Garden
06.2023 - Current
- Maintained a clean and organized bar area.
- Managed inventory levels and bar supply restocking.
- Demonstrated effective multitasking during peak hours.
- Delivered exceptional customer service, resolving concerns quickly to maintain high satisfaction levels.
- Performed accurate cash handling and financial transactions.
Crew Member / Service Manager
Chipotle Mexican Grill
09.2017 - 04.2023
- Managed daily operations to maintain efficient service and a positive customer experience.
- Supervised and coached team members, in line with company standards and policies.
- Conducted opening and closing procedures, including cash handling and inventory management.
- Resolved customer concerns promptly, maintaining high satisfaction levels.
- Assisted in hiring and training new employees to strengthen team performance.
Supervisor/Bar Lead
Melt Bar and Grilled
04.2021 - 01.2023
- Managed daily shift operations to ensure efficient service and consistent brand standards.
- Supervised and coached FOH staff, reinforcing policies and service expectations.
- Conducted opening and closing procedures, including drawer counts and bar inventory management.
- Assisted in hiring and onboarding: conducted interviews with the GM, completed call backs, issued offers, and processed new-hire paperwork (I-9, W-4, E-Verify).
Lifeguard and Swim Instructor
GVRC
06.2013 - 09.2017
- Taught swimming techniques to over 50 students, improving their confidence and skills in the water.
- Responded quickly and effectively to emergencies
- Conducted regular water quality checks and maintained pool cleanliness to meet health standards.
- Provided excellent customer service by addressing guests’ concerns.
Education
A.S - Business Transfer
Clark State Community College
Springfield, OH01.2025
Bachelor of Science - Human Resource Management
Wright State University
Fairborn, OH01.2027
Skills
- -Leadership and Training: Supervised and trained over 30 employees, maintaining consistency in service delivery and compliance with company standards
- -Customer Service: Resolved customer issues efficiently
- -Problem-Solving: Developed solutions to save labor costs throughout the company
- -Technical Proficiency: Knowledge in Microsoft Applications
Timeline
Server/Bartender
Olive Garden
06.2023 - Current
Supervisor/Bar Lead
Melt Bar and Grilled
04.2021 - 01.2023
Crew Member / Service Manager
Chipotle Mexican Grill
09.2017 - 04.2023
Lifeguard and Swim Instructor
GVRC
06.2013 - 09.2017
A.S - Business Transfer
Clark State Community College
Bachelor of Science - Human Resource Management
Wright State University
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