Miranda Heredia
The Old Spaghetti Factory International Inc.
12
years of professional experience
Detail oriented office manager with strong skills in scheduling, document preparation, and guest relations. Proven ability to streamline communication and enhance operational efficiency.
Work History
Secretary to the General Manager
5 Years 9 Months- Managed scheduling and calendar coordination for General Manager, optimizing time allocation and resource management.
- Prepared meeting agendas and minutes, facilitating effective discussions and decision-making processes.
- Streamlined communication between departments, enhancing information flow and operational efficiency.
- Assisted in budget tracking and expense reporting, promoting financial accountability within the organization.
- Developed and maintained filing systems, ensuring easy access to critical documents and records.
- Trained new administrative staff on office procedures, fostering a collaborative team environment.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Answered high volume of phone calls and email inquiries.
- Coordinated communications between departments, enhancing interdepartmental collaboration.
- Assisted coworkers and staff members with special tasks on a daily basis.
Manager
2 Years 3 Months- Led team in achieving sales targets through strategic product placement and staff training.
- Developed employee performance metrics, enhancing accountability and driving productivity improvements.
- Streamlined operational processes, resulting in increased efficiency and reduced overhead costs.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Analyzed customer feedback to refine merchandising strategies, boosting customer satisfaction rates.
- Trained and mentored new managers, fostering leadership skills within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Cashier
1 Year 1 Month- Processed transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed cash handling procedures to minimize discrepancies and ensure accountability.
- Maintained organized checkout areas to enhance workflow and reduce wait times.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Implemented strategies for improving transaction speed during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier Team Lead
2 Years 11 Months- Trained and mentored new team members on cash register procedures and company policies.
- Supervised daily operations, ensuring efficient customer service and accurate cash handling.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Processed both cash and card purchases and returns.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Operated POS cash register and equipment to collect payments.
- Handled cash with high accuracy and took care to check bills for fraud.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Associate of Arts - Criminal Justice
High School Diploma
Skills
Scheduling
Calendar management
Document preparation
Documentation and reporting
Administrative support
Client communication
Office administration
Office recordkeeping
File organization
Guest relations
Multitasking and time management
Collaboration
Teamwork and collaboration
Timeline
Secretary to the General Manager
The Old Spaghetti Factory International Inc.
06.2018 - 03.2024Read More
Manager
Lids Hat World
03.2016 - 06.2018Read More
Cashier
Safeway
02.2015 - 03.2016Read More
Cashier Team Lead
El Pollo Loco
03.2012 - 02.2015Read More
Evergreen Valley College
Associate of Arts from Criminal Justice
Read More
Andrew Hill High School
High School Diploma
Read More