Miranda Hillegonds
Orland Park,IL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Super 8 By Wyndham
Danville , VA
01.2022 - 09.2024
- Encouraged customers to provide feedback on their stay experiences.
- Provided assistance to guests throughout their stay.
- Verified reservations by phone or in person.
- Maintained accurate records of all transactions within the hotel software system.
- Ensured compliance with hotel policies and procedures.
- Handled customer complaints professionally and efficiently.
- Processed payments for room charges, taxes, and other incidentals as required.
Sales Associate
Lowes Home Improvement Stores
Charlotte, NC
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Helped customers find specific products, answered questions, and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
Education
High School Diploma -
Carl Sandburg High School
Orland Park, IL05-2020
Skills
- Report Preparation
- Guest Relations
- Property Security
- Reservation Management
- Concierge support
- Data Entry
References
References available upon request.
Timeline
Guest Service Representative
Super 8 By Wyndham
01.2022 - 09.2024
Sales Associate
Lowes Home Improvement Stores
High School Diploma -
Carl Sandburg High School