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Miranda Humphrey
Mountain City,TN
Work Preference
Summary
Dynamic shop owner with proven expertise in customer service, inventory management, and marketing strategy. Enhanced store visibility and fostered customer loyalty through effective relationship building and innovative promotional strategies.
Overview
15
15
years of professional experience
Work History
Shop Owner
Psychitnow
Crestview, Florida
11.2011 - Current
- Managed daily shop operations and ensured smooth customer service.
- Developed targeted marketing strategies that increased store visibility and attracted new customers.
- Oversaw inventory management and maintained accurate stock levels.
- Cultivated strong customer relationships, enhancing loyalty and driving repeat business.
- Handled financial transactions and maintained accurate financial records for the shop.
- Handled customer inquiries, complaints, and returns professionally.
- Maintained inventory levels by ordering stock.
- Coordinated deliveries of goods from suppliers in a timely manner.
- Planned in-store displays to attract shoppers and promote products.
- Processed payments, calculated taxes, and prepared invoices for customers.
- Launched customer loyalty program that rewarded repeat customers and increased engagement.
- Established policies regarding pricing, promotions, refunds, returns.
- Increased business by developing new marketing and promotional strategies.
- Set pricing structures according to market analytics and emerging trends.
Assistant Manager
Simply Vapor
Crestview, Florida
01.2014 - 05.2016
- Trained new employees on product knowledge and sales techniques to improve sales performance.
- Collaborated with management to implement promotional strategies and events.
- Monitored sales trends to identify customer preferences and demand.
- Delivered customer service by addressing inquiries and resolving complaints to enhance customer satisfaction.
- Handled customer service inquiries and complaints promptly to ensure positive customer experiences.
- Maintained inventory levels and organized stock for optimal display.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with health regulations and safety standards in-store.
- Monitored employee attendance records, timekeeping, and payroll information.
Education
BBA - Business Administration
Ashford University
San Diego, CA11-2011
Skills
- Inventory management
- Visual merchandising
- E-commerce integration
- Sales strategy
- Marketing strategy
- Marketing and promotion
- Local marketing
- Sales analysis
- Financial tracking
- Shipment tracking
- Returns and exchanges
- Client relations
- Customer support
- Customer service background
- Social marketing
- Effective communication
- Marketing experience
Timeline
Assistant Manager
Simply Vapor
01.2014 - 05.2016
Shop Owner
Psychitnow
11.2011 - Current
BBA - Business Administration
Ashford University