Miranda Johnson
Hagerstown,MD
Summary
I am currently a full-time student, parent, wife and employee. All though I enjoy my Job as a machine operator I am looking to find better pay, and somewhere with more professionalism in management. I am great in the customer service department. I have always been very good at diffusing chaotic situations and encouraging others to put there best front forward. I am a great leader, and when surrounded with mature adults I am all about teamwork. I guess you could say I have done a little of everything. Right now, due to covid our household is down to one vehicle. My husband of 10 years has worked with me at the past three jobs, on the same shift, sometimes in the same area. We live in the country so busses and uber is not really an option. He has all the same qualifications as myself, and more. I will be filing his resume with mine, his name is Robert Davis. Thank you for taking the time and consideration to check us out.
Overview
24
24
years of professional experience
Work History
Machine Operator
Amazon Warehouse
Hagerstown, MD
02.2022 - Current
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Read and interpreted blueprints and schematics for production runs.
- Established parameters for each job to attain high scores on production test.
- Was in the top 6 pickers in the building
- Looking for a better paying job and a better work enviorment.
Warehouse Supervisor
Ross/DD
Carlisle, PA
10.2021 - 02.2022
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Used warehouse management software to reconcile daily inventory.
- Kept detailed records of inventories and merchandise inventory transactions.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Managed merchandise inventory transactions.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Revised and developed procedures to reduce risk and achieve compliance.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Started up and shut down processing equipment.
Warehouse Worker
Target Warehouse
Chambersburg, PA
08.2021 - 10.2021
- Loaded, unloaded and moved material to and from storage and production areas.
- Wrapped pallets in shrink wrap prior to loading.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much as [Number] pounds.
- Checked packages and merchandise for damage and notified vendors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed general housekeeping and cleaning tasks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Simplified shipping and receiving processes for improved workflow.
- Operated RF scanners to track merchandise and verify contents of containers.
- Identified inadequate materials and faulty equipment and brought to supervisors' attention.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Updated daily logs with regular shift activities and incident details.
- Terrible management, reason for leaving
Warehouse Associate
Fed Ex Ground
Hagerstown, MD
02.2016 - 07.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds. More often than not packages weighed excess off 100 pds and up. Completely over worked and understaffed with very poor management. The money was the only thing that was kept me there as long as it did.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Moved products using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
- Managed product staging to efficiently transfer items between receiving, storage and shipping locations.
Bartender / Server
Breakaway 2
Hagerstown, MD
01.2013 - 01.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Stay at Home Mom / Babysitting
Self-employeed
Frederick, MD
02.2008 - 12.2012
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands and share by leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Assisted children with homework assignments and special projects across different subjects.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Created and implemented diverse educational strategies to boost development.
Bartender/Server Shift Leader
Mysterios Bar And Grill
Germantown, MD
03.2006 - 12.2008
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Managed scheduling for [Number] servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Provided [Job title] with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed food resources, memorized orders and coordinated customer service.
Warehouse Associate
Frederick Trading Company
Frederick, MD
02.2006 - 12.2007
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 50 pounds. Mostly used machines.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklifts to transfer inventory to and from target destinations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Human Resources Administrator
Ridge Electrical Systems, Inc.
Frederick, MD
09.2000 - 12.2006
- Prepared new hire letters, employee contracts and corporate policies.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits and other details.
- Organized company-wide events designed to boost employee morale.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
- Answered employee inquiries regarding health benefits and 401k options.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Education
Bachelors Degree in LCSW / Masters in LCSW - Will Have My Bachelors Degree in LCSW in 8 Months.
University of Phoenix
Tempe, AZ11.2022
High School Diploma -
Gov. Thomas Johnson High School
Frederick, MD03.1998
Skills
- Teamwork and Communication
- Line Work
- Machine Maintenance
- Safe Machine Operation
- Production Documentation
- Forklift and Pallet Jack Operation
- Attention to Detail
- Basic Math
- Computer Skills
- Quality Control
- Reading and Determining Measurements
- Workplace Safety
- Root Cause Analysis Participation
- Knowledge of Production Processes
- Workstation Equipment Monitoring
- Good Communication
- Packing Slip Verification
- Shipping and Labeling
- Production Equipment Experience
- Quality Inspections and Reporting
- Defect Identification
- Handheld Scanners
- Regulatory Compliance
- Machine Setup and Shutdown
- Safety Standards Compliance
- Rig-Up Procedures
- Operations Support
- Equipment Monitoring
- Duty Assignments
- Scheduling Flexibility
- Company Guidelines and Procedures
- Visual Inspections
- Wrapping and Boxing
- Pre- and Post-Trip Inspections
- Heavy Duty Machinery
- Raw Material Loading
- Safety
Timeline
Machine Operator
Amazon Warehouse
02.2022 - Current
Warehouse Supervisor
Ross/DD
10.2021 - 02.2022
Warehouse Worker
Target Warehouse
08.2021 - 10.2021
Warehouse Associate
Fed Ex Ground
02.2016 - 07.2020
Bartender / Server
Breakaway 2
01.2013 - 01.2016
Stay at Home Mom / Babysitting
Self-employeed
02.2008 - 12.2012
Bartender/Server Shift Leader
Mysterios Bar And Grill
03.2006 - 12.2008
Warehouse Associate
Frederick Trading Company
02.2006 - 12.2007
Human Resources Administrator
Ridge Electrical Systems, Inc.
09.2000 - 12.2006
Bachelors Degree in LCSW / Masters in LCSW - Will Have My Bachelors Degree in LCSW in 8 Months.
University of Phoenix
High School Diploma -
Gov. Thomas Johnson High School
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