Miranda Kay Hicks
Saint Joseph,MO
Summary
Domestic Violence Advocate supporting survivors in a shelter setting with crisis-informed guidance, housing navigation, and family stabilization. Coordinates safety planning, handles 11–20 crisis contacts per week, and helps mothers manage the practical steps tied to recovery. Provides steady follow-up for women with children and clients under 30 as they work toward safer housing and greater independence.
Overview
12
12
years of professional experience
Work History
Case Manager
YWCA domestic violence shelter
02.2025 - Current
- Case Manager for women with child/children and women under 30
- Manage up to 20 different women and/or families at a time with meetings weekly
- Help find work, resources, apply for housing and apartments
- Help enroll children in school, resources for children and accommodating children with special needs
Bartender
Steddy's Bar and Grill
08.2023 - 01.2025
- Trusted Key Holder, Manager On Duty as needed
- Organize daily financials including, run reports, submit monies for bank deposits, reconcile drawer and tip distribution
- Inventory, track, count and submit liquor orders
Case Manager
Mo-Kan Regional Council
05.2022 - 08.2022
- Assist Job seekers to obtain, WIOA, level up training or education
- Confidentiality, obtain personal Identifying Information, including financial
- Understand Federal, State regulations of On-the-Job Training and Education
- Audit case management files, ensure signatures and forms complete
Sanitation Laborer
DHL Global Logistics
11.2020 - 06.2021
- Track, order and oversee, provisions and servicing of operational supplies
- Maintain, update daily task logs, completing brief detailed written reports
Sales, Service Associate
Kay Jewelers
10.2019 - 11.2020
- Demonstrate comprehensive product knowledge, promoting conveniences such as extended services plans, financing options, and insurance
- Customer Service excellence, providing detailed information on the product's features and benefits, and making recommendation of jewelry
Sales Associate
Dillard's
11.2017 - 08.2019
- Sales Associate for Elizabeth Arden Makeup, skincare and perfume and Dillard's Fragrance counters for all active scent accounts
- Customer service excellence, greeting customers, understand request, helping purchases by suggestive selling, increasing product sales
Receptionist, Legal Assistant
Murphy, Taylor, Siemens, Elliott
05.2014 - 06.2016
- Receptionist for 12 attorneys, family law, estate, workers compensation
- Schedule appointments, signature audit legal paper work, arrange meetings
Education
Associate's Degree - Criminal Justice
Diploma - undefined
Skills
Case management
Crisis intervention
Safety planning
Resource navigation
Client advocacy
Documentation management
Appointment coordination
Intake screening
Confidentiality compliance
Report writing
Trauma-informed care
Domestic violence advocacy
Family support services
Housing referral coordination
Crisis de-escalation
Mental health referral coordination
Timeline
Case Manager - YWCA domestic violence shelter
02.2025 - Current
Bartender - Steddy's Bar and Grill
08.2023 - 01.2025
Case Manager - Mo-Kan Regional Council
05.2022 - 08.2022
Sanitation Laborer - DHL Global Logistics
11.2020 - 06.2021
Sales, Service Associate - Kay Jewelers
10.2019 - 11.2020
Sales Associate - Dillard's
11.2017 - 08.2019
Receptionist, Legal Assistant - Murphy, Taylor, Siemens, Elliott
05.2014 - 06.2016
Benton High School - Diploma,
Vatterott College - Associate's Degree, Criminal Justice