Miranda Kolafa
Pasadena,TX
Summary
Dynamic General Manager with a proven track record at MOD Pizza, excelling in operations management and team leadership. Expert in inventory control and strategic planning, driving significant sales growth while fostering a collaborative work environment. Adept at training and development, enhancing staff performance and customer satisfaction through effective coaching and relationship building. Deep understanding of P&Ls to control all cost variables.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
MOD Pizza
03.2018 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to quality standards.
- Developed and implemented staff training programs to enhance performance and customer service.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Established strong relationships with vendors to negotiate favorable contract terms and pricing.
- Analyzed sales data to identify trends and drive strategic decision-making for promotions.
- Led initiatives to improve store layout, enhancing customer experience and increasing foot traffic.
- Mentored team leaders, fostering a culture of collaboration and accountability within the management team.
- Executed marketing strategies that boosted brand visibility and attracted new customer segments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Grill Operator/ Server
Waffle House
07.2014 - 03.2018
- Operated grill equipment to prepare menu items efficiently and consistently.
- Maintained cleanliness and organization of grill station to ensure food safety standards.
- Collaborated with team members to streamline cooking processes during peak hours.
- Monitored inventory levels of ingredients, reporting shortages for timely replenishment.
- Assisted in training new staff on grill operations and safety protocols.
- Implemented best practices for food preparation, contributing to improved kitchen workflows.
- Adjusted cooking techniques based on feedback, ensuring consistency in flavor and presentation.
- Cleaned and maintained kitchen equipment regularly.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
- Distributed food to team members with efficiency in high-volume environment.
Education
High School Diploma -
La Porte High School
La Porte, TX06.2013
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Training and development
- Relationship building
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Labor cost controls
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Staffing
- Purchasing
- Recruitment
- Expense control
- Purchasing and planning
- Operations oversight
- Performance analysis
- Business administration
- Cost reductions
- Advertising and marketing
- Data review
- Budget administration
- Loss prevention
- Proficient in brinks, Microsoft software
Certification
Manager food safety certification
Timeline
General Manager
MOD Pizza
03.2018 - Current
Grill Operator/ Server
Waffle House
07.2014 - 03.2018
High School Diploma -
La Porte High School