Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Miranda LaPlant

Newton Falls,NY

Summary

Eager individual with strong communication and relationship-building strengths. Demonstrates reliability and initiative in addressing challenges. Motivated to contribute positively to team goals and support overall workplace success. Handles customer inquiries and escalated issues efficiently, ensuring satisfactory resolutions. Committed to building strong relationships with clients to enhance overall service experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CVS Health
Amherst, NY
04.2022 - 08.2022
  • Provided assistance to customers by answering inquiries and resolving issues efficiently.
  • Documented customer interactions in compliance with company policies and standards.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained product knowledge to effectively recommend solutions to customer needs.

Cashier

Lakeside General
Cranberry Lake, NY
06.2021 - 09.2021
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, providing knowledgeable recommendations to enhance shopping experience.
  • Maintained cleanliness and organization of checkout area, ensuring a welcoming environment for customers.
  • Handled cash register operations, including balancing cash drawers at end of shifts.

Customer Support Specialist

Community Bank NA
Canton, NY
03.2020 - 06.2021
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in CRM systems to ensure seamless service delivery.
  • Assisted customers in troubleshooting software and hardware issues, ensuring prompt resolutions.
  • Provided technical support via phone and email to resolve customer inquiries efficiently.

Customer Service Representative

Alorica
Utica, NY
04.2019 - 12.2019
  • Delivered exceptional customer support by resolving inquiries and issues efficiently.
  • Educated clients on banking products and services to improve financial literacy.
  • Managed complex customer interactions, demonstrating conflict resolution skills effectively.
  • Maintained up-to-date knowledge of banking policies to provide accurate information to clients.

Education

No Degree - Psychology

Monroe Community College
Rochester, NY

High School Diploma -

Clifton Fine Central
Star Lake, NY
2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Relationship building
  • Documentation
  • Technical support

Certification

  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

CVS Health
04.2022 - 08.2022

Cashier

Lakeside General
06.2021 - 09.2021

Customer Support Specialist

Community Bank NA
03.2020 - 06.2021

Customer Service Representative

Alorica
04.2019 - 12.2019

No Degree - Psychology

Monroe Community College

High School Diploma -

Clifton Fine Central
Miranda LaPlant