Miranda Lohnes
Wynantskill,NY
Summary
I am a highly-motivated employee with the desire to take on new challenges.
I have a strong work ethic and I am adaptable. I have exceptional interpersonal skills and am adept at working effectively unsupervised and quickly master new skills.
I am an orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office or retail environments.
I will be bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated nature.
I am comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
J & J Ryf Lawn and Property Services LLC
Nassau, NY
06.2021 - Current
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Sales Associate
Mohawk Army & Navy
Rensselaer, NY
03.2022 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Administrative Assistant
NYS Division of Criminal Justice Services
Albany, NY
03.2019 - 01.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Customer Service Manager
The Home Depot Inc
Albany, NY
03.2005 - 05.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Averill Park High School
Averill Park, NY06-2004
Some College (No Degree) - Business
Schenectady County Community College
Scotia, NYSkills
- Office Administration
- Data Entry
- Prioritization
- Customer Service
- Records Management
- Strong Interpersonal Skills
- Great Attention to Detail
Timeline
Sales Associate
Mohawk Army & Navy
03.2022 - Current
Administrative Assistant
J & J Ryf Lawn and Property Services LLC
06.2021 - Current
Administrative Assistant
NYS Division of Criminal Justice Services
03.2019 - 01.2022
Customer Service Manager
The Home Depot Inc
03.2005 - 05.2021
High School Diploma -
Averill Park High School
Some College (No Degree) - Business
Schenectady County Community College
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