Miranda Lohnes
Wynantskill,NY
Summary
I am a highly-motivated employee with the desire to take on new challenges.
I have a strong work ethic and I am adaptable. I have exceptional interpersonal skills and am adept at working effectively unsupervised and quickly master new skills.
I am an orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office or retail environments.
I will be bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities and a self-motivated nature.
I am comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
J & J Ryf Lawn and Property Services LLC
Nassau , NY
2021.06 - Current
- Enter data into spreadsheets using Microsoft Excel or other similar programs.
- Provided secretarial and office management support while building cooperative working relationships.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Sales Associate
Mohawk Army & Navy
Rensselaer , NY
2022.03 - Current
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Administrative Assistant
NYS Division of Criminal Justice Services
Albany , NY
2019.03 - 2022.01
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Responded effectively to sensitive inquiries or complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Customer Service Manager
The Home Depot Inc
Albany , NY
2005.03 - 2021.05
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
Education
High School Diploma -
Averill Park High School
Averill Park, NY2004-06
Some College (No Degree) - Business
Schenectady County Community College
Scotia, NYSkills
- Office Administration
- Data Entry
- Prioritization
- Customer Service
- Records Management
- Strong Interpersonal Skills
- Great Attention to Detail
Timeline
Sales Associate
Mohawk Army & Navy
2022.03 - Current
Administrative Assistant
J & J Ryf Lawn and Property Services LLC
2021.06 - Current
Administrative Assistant
NYS Division of Criminal Justice Services
2019.03 - 2022.01
Customer Service Manager
The Home Depot Inc
2005.03 - 2021.05
High School Diploma -
Averill Park High School
Some College (No Degree) - Business
Schenectady County Community College
Similar Profiles
Kevin SigsworthKevin Sigsworth
Sole Proprietor at Island Lawn and Property ServicesSole Proprietor at Island Lawn and Property Services
Frankie AhearnFrankie Ahearn
Landscaper at Sustain Lawn Services LLCLandscaper at Sustain Lawn Services LLC
Cheyenne MortonCheyenne Morton
Owner/Operator Lawn Business at Lakes Area Lawn And Services LLCOwner/Operator Lawn Business at Lakes Area Lawn And Services LLC