Miranda Lunn
Butler,PA
Summary
Need to complete
Overview
21
21
years of professional experience
Work History
Teller Supervisor/Assistant Teller Supevisor
Armco Credit Union
05.2016 - Current
- Maintains strong knowledge of credit products, services, procedures and regulatory requirements to assist staff
- Completes highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Maintains cash supply for main branch and ATMs
- Trains new hires on credit union policies and procedures.
- Annually reviews dormant accounts and submits unclaimed property to Commonwealth of PA
- Generates monthly reports on debit card fraud and dispute activity
- Developed current process and procedures for submitting and tracking debit card disputes and adhering to Reg E guidelines
- Monitors alerts and researches member's transactions for possible fraudulent activity.
- Generates SARs in a timely manner following BSA guidelines and requirements
Account Servicing Representative
Armco Credit Union
05.2013 - 05.2016
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to members.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Completed account opening and closings
- Completed loan applications, set up closing, and closed on loan applications
- Assisted customers with compromised debit cards and issued new credentials.
- add phone center
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted members with debit cards affidavit ensuring they were completed accurately
Teller Clerk
Armco Credit Union
03.2002 - 05.2013
- Audited and restocked cash supply in ATMs
- Reviewed and balanced ATM Deposits
- Review and accept RDC deposits
- Contact and inform member of any ATM deposit or RDC discrepancy
- Scanned and balanced all incoming checks and submitted check file to Federal Reserve
- Kept Teller supplies stocked and ordered supplies as needed
Education
Associate of Science - Early Childhood Education
Butler County Community College
Butler, PA05.2020
Skills
- Detailed oriented
- Strategic and logical decision-making
- Strong Work Ethic
- Highly motivated
- Works well independently
- Team oriented
- Time management
Job Related Training
Attended IRA trainings
Attended multiple webinar trainings on Debit Card Disputes
Attended multiple webinar trainings on Reg E
Attended multiple webinar trainings on BSA requirements including SAR and CTR reporting
Attended Fraud Work Groups
Timeline
Teller Supervisor/Assistant Teller Supevisor
Armco Credit Union
05.2016 - Current
Account Servicing Representative
Armco Credit Union
05.2013 - 05.2016
Teller Clerk
Armco Credit Union
03.2002 - 05.2013
Associate of Science - Early Childhood Education
Butler County Community College
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