Miranda Macias
Willis,MI
Summary
Efficient multitasker with a strong background in operations and customer service. Skilled in problem resolution and fostering collaboration among team members to enhance service delivery and operational effectiveness.
Overview
1
1
Certification
6
6
years of professional experience
Work History
General Manager
X-Golf Ann Arbor
Ann Arbor, MI
12.2025 - Current
- Oversaw daily operations to ensure smooth functioning of facility and services.
- Managed staff scheduling, optimizing coverage and enhancing team efficiency.
- Implemented training programs for new employees to improve service delivery.
- Developed promotional strategies to increase customer engagement and retention.
- Developed and implemented strategies to increase sales and profitability.
Bartender
X-Golf Ann Arbor
Ann Arbor, MI
09.2021 - 12.2025
- Ensured compliance with health and safety regulations, promoting a safe environment for patrons and staff.
- Cultivated strong relationships with regular customers, enhancing loyalty and repeat business at the resort.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server/Bartender
Eagle Crest Golf Resort
Ypsilanti, MI
03.2021 - 11.2025
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed dining area operations, coordinating with kitchen staff for timely food delivery.
- Trained new servers on menu details, service standards, and safety protocols.
- Developed strong relationships with regular customers, enhancing overall dining experience.
- Assisted management in inventory control and ordering supplies to minimize waste.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Stonebridge Golf Club
Ann Arbor, MI
08.2020 - 11.2020
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
No Degree - Biology
Eastern Michigan University
Ypsilanti, MI12-2026
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Team player
Certification
- Michigan ServSafe Certified
Languages
Spanish
Native or Bilingual
Timeline
General Manager
X-Golf Ann Arbor
12.2025 - Current
Bartender
X-Golf Ann Arbor
09.2021 - 12.2025
Server/Bartender
Eagle Crest Golf Resort
03.2021 - 11.2025
Bartender
Stonebridge Golf Club
08.2020 - 11.2020
No Degree - Biology
Eastern Michigan University