Miranda McBride
Phenix City,United States
Summary
Reliable employee seeking Customer Service I & II position. Offering excellent communication and good judgment. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level service position in professional environment. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Customer Service Representative I
Elevance Health
11.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided primary customer support to internal and external customers
Collections Representative for National Grid
Paramount Staffing
03.2021 - 11.2022
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Handled 50+ outbound and inbound calls daily with goal of collecting owed debt.
Retail Sales Associate/ cashier
Body Central
02.2010 - 12.2012
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Connected with customers to support positive transaction experiences and address service concerns
Education
High School Diploma -
Lumberton Senior High School
Lumberton, NC05.2001
Associate of Applied Science - Health Administrative Assistant Service
Colorado Technical Community College Online
Colorado Springs, COSkills
- Payment arrangement
- Multi-line phone systems
- Great phone demeanor
- Team Player
- Collections
- 5 yrs of Call center experience
- Fluent in Microsoft Office
- Complaint Resolution
- Customer Education
- Follow-Up Skills
- Product Education
- Call Center Experience
- Active Listening
- Professional Telephone Demeanor
- Multi-Line Phone Talent
- Administrative Support
- Critical Thinking
- Prioritization
Timeline
Customer Service Representative I
Elevance Health
11.2022 - Current
Collections Representative for National Grid
Paramount Staffing
03.2021 - 11.2022
Retail Sales Associate/ cashier
Body Central
02.2010 - 12.2012
High School Diploma -
Lumberton Senior High School
Associate of Applied Science - Health Administrative Assistant Service
Colorado Technical Community College Online
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