Jasmine Moorer
Tuscaloosa
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
8
8
years of professional experience
Work History
PSR - Patient Service Representative
Heartland Dental
07.2021 - 05.2026
- Responsibilities
- Update and verify patient information at every visit
- Assist patients with filling out patient history forms, consent forms and payment contract forms
- Receive and process cash and credit card payments for medical services rendered
- Review patient accounts, identify delinquent accounts and collect overdue payments
- Answer, investigate and/or direct patient inquiries or complaints to the appropriate medical staff member
Technical Support Representative
Kelly Connect
01.2021 - 04.2021
- Diagnose and resolve technical issues related to computer hardware, software, networks, and peripherals.
- Identify the root cause of problems and implement effective solutions.
- Guide users through troubleshooting steps and provide clear instructions.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Collections Agent
Alorica
01.2018 - 01.2021
- recover outstanding debts or payments from individuals or businesses, involving contacting customers, negotiating payment plans, and ensuring compliance with legal and company policies
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Education
High school diploma -
Greenville High School
Greenville, ALSkills
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Scheduling appointments
- Data entry proficiency
- Remote support
- Issue troubleshooting
- Active listening
- Microsoft outlook
- Software installation
- Payment arrangement
- Collections processing
- Debt negotiation
- Debt management
- Billing and collections best practices
- Repayment negotiations
- Goal orientation
- Outbound calling
- Payment posting
Timeline
PSR - Patient Service Representative
Heartland Dental
07.2021 - 05.2026
Technical Support Representative
Kelly Connect
01.2021 - 04.2021
Collections Agent
Alorica
01.2018 - 01.2021
High school diploma -
Greenville High School