Miranda McClellan
San Antonio
Summary
Detail-oriented specialist in fashion consultation and customer service. Known for resolving inquiries efficiently and enhancing customer loyalty through effective communication and trend analysis. Committed to delivering a superior shopping experience.
Overview
7
7
years of professional experience
Work History
Style Consultant
Target
San Antonio
09.2025 - Current
- Collaborated with team to uphold visual merchandising standards, enhancing overall store presentation.
- Guided customers in selecting fashion trends and styles, improving their shopping experience.
- Assisted customers in choosing apparel and accessories for diverse occasions.
- Created innovative store and window displays with tasteful mannequins and visuals, attracting customer attention.
Retention Specialist
Spectrum
San Antonio
01.2025 - 09.2025
- Analyzed customer feedback to identify trends, informing targeted improvements.
- Implemented strategies that enhanced customer satisfaction and fostered loyalty.
- Educated customers on product benefits and service offerings.
- Resolved billing issues efficiently, ensuring customer concerns were addressed promptly.
Insurance Customer Service Representative
UnitedHealthcare
San Antonio
01.2022 - 01.2023
- Processed claims using company-specific software systems, ensuring timely resolution for customers.
- Assisted customers with inquiries about insurance policies and benefits, enhancing their understanding of coverage options.
- Provided detailed explanations of coverage options and eligibility requirements to clients.
- Collaborated with team members to effectively resolve complex customer issues, improving overall customer satisfaction.
Insurance Customer Service Representative
Aetna
San Antonio
09.2019 - 12.2022
- Assisted customers with inquiries about insurance policies and benefits, ensuring clarity and satisfaction.
- Educated clients on preventive care services and wellness programs, enhancing their understanding of available options.
- Handled billing inquiries and processed payments with precision.
- Updated customer information in database, maintaining accuracy and compliance for better service delivery.
Education
High School Diploma -
John Paul Stevens High School
San Antonio, TX10-2014
Skills
- Visual merchandising
- Fashion consultation
- Trend analysis
- Account management
- Inquiry resolution
- Claims processing
- Billing resolution
- Data management
- Service improvement
- Coverage assessment
- Problem solving
- Conflict management
- Effective communication
- Attention to detail
Timeline
Style Consultant
Target
09.2025 - Current
Retention Specialist
Spectrum
01.2025 - 09.2025
Insurance Customer Service Representative
UnitedHealthcare
01.2022 - 01.2023
Insurance Customer Service Representative
Aetna
09.2019 - 12.2022
High School Diploma -
John Paul Stevens High School