Miranda McPeak
Lancaster
Summary
Dynamic Billing Specialist with extensive experience at Porta Kleen, excelling in invoicing accuracy and customer account management. Proven ability to resolve discrepancies and train teams on billing workflows. Skilled in Certificates of Insurance management and committed to enhancing process efficiency while delivering exceptional customer support.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Porta Kleen
Lancaster, Ohio, USA
03.2024 - Current
- Managed customer accounts, implementing billing adjustments, processing credit requests, and resolving discrepancies to ensure accurate invoicing.
- Led accurate and timely invoicing for sanitation rentals, servicing, deliveries, and pickups.
- Coordinated with customer service, dispatch, sales, and operations to verify completed services and maintain organized billing records, enhancing invoice accuracy.
- Led billing initiatives and served as primary knowledge resource for sales and customer service teams, facilitating training in absence of formal trainers.
- Trained and educated teams on billing workflows and how sales and service actions impact customer invoicing and revenue.
- Managed Certificate of Insurance (COI's) and Lien Waivers to meet customer and job-site requirements.
- Managed vendor onboarding documentation, including vendor forms and ACH authorization forms.
Learning Ambassador
Amazon: CMH2
Obetz, Ohio, USA
08.2022 - 03.2024
- Achieved PIT certification for operation Order Picker, Tugger, Reach Truck, and Center Rider (PC) in a warehouse environment.
- Cross-trained in Stow, Receive, Pick, and Problem Solve to enhance operational flexibility.
- Coordinated daily operational planning and process flow to achieve productivity targets.
- Consistently met strict safety, quality, and production standards in a fast-paced environment.
- Trained and mentored new and tenured associates on processes and PIT operation to improve team competency.
Home Health Aide
Parent-Directed Program (PDP)
Worthington, Ohio, USA
02.2019 - 01.2022
- Instructed clients on health and personal habits, improving adherence to diet, cleanliness, and medication schedules.
- Maintained current certifications in Medication Administration, CPR, and First Aid.
- Fostered curiosity and exploration, enhancing clients' developmental skills and promoting independence.
Education
No Degree - Psychology
Ohio University
Athens, Ohio, USA01-2022
High School Diploma - undefined
Fairfield Union High School
Lancaster, Ohio, USA01-2018
Skills
- Billing & Invoicing Operations, Account Management & Adjustments, Data Management, Process training, Time management, Customer communication, Billing Support, Record Management, Workflow improvement, Mail handling and distributing, Detail orientation, Insurance Certificates & Waivers
Timeline
Billing Specialist
Porta Kleen
03.2024 - Current
Learning Ambassador
Amazon: CMH2
08.2022 - 03.2024
Home Health Aide
Parent-Directed Program (PDP)
02.2019 - 01.2022
High School Diploma - undefined
Fairfield Union High School
No Degree - Psychology
Ohio University