Miranda Mendoza
Edinburg,TX
Summary
Dedicated customer service representative with a proven track record in effective problem-solving and exceptional communication skills. Committed to delivering top-notch service and enhancing customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Senture
Pharr, Texas
05.2022 - Current
- Resolved customer complaints using effective problem-solving techniques.
- Collaborated with team members to enhance overall service quality.
- Maintained accurate customer records in the internal database system.
- Provided feedback to management on customer satisfaction trends.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Data Entry Volunteer
MedScan Laboratory
Williston, North Dakota
01.2022 - 03.2022
- Accurately entered patient data into electronic health records system.
- Contacted patients to confirm lab results.
- Organized and maintained digital records in an efficient manner.
- Followed strict security protocols when working with confidential information.
- Conducted follow-up calls to ensure customer satisfaction and issue resolution.
Caregiver
Ace Primary Home Care
Pharr, Texas
02.2019 - 12.2021
- Assisted clients with daily living activities and personal care needs.
- Maintained a clean and safe environment for clients at all times.
- Communicated effectively with families about client care and progress.
- Documented client health information and care activities accurately.
Education
Some College (No Degree) - Communications
The University of Texas Rio Grande Valley
Edinburg, TXSkills
- Customer service
- Safety protocols
- Health documentation
- Quality assurance
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
Timeline
Customer Service Representative
Senture
05.2022 - Current
Data Entry Volunteer
MedScan Laboratory
01.2022 - 03.2022
Caregiver
Ace Primary Home Care
02.2019 - 12.2021
Some College (No Degree) - Communications
The University of Texas Rio Grande Valley