Miranda Miller
Mont Belvieu
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Proficient in Microsoft. Proven ability to handle a range of administrative duties while maintaining a positive and professional attitude.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Clerk
Goose Creek Consolidated
Baytown
09.2021 - Current
- Managed inventory records using company database systems.
- Responded to customer inquiries via phone and in-person communication.
- Maintained office supplies by monitoring stock levels regularly.
- Collaborated with team members to streamline administrative tasks effectively.
- Assisted with inquiries and complaints in a professional manner.
- Supported office clerical functions using word processing and other software, email and office machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated filing and organization of important documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
Salon Receptionist
JCPENNY
Houston
06.2018 - 02.2020
- Provide excellent customer service by addressing client needs and concerns
- Handle front desk operations including calls, emails, and check-ins
- Train new employees on scheduling systems and daily procedures
- Promote services and products to increase sales and customer satisfaction
- Maintain a clean, organized, and welcoming front desk environment
- Balance daily revenue reports and support salon operations
- Greeted clients warmly and scheduled appointments efficiently.
- Managed phone inquiries and directed calls to appropriate personnel.
- Organized and maintained client records for easy access.
- Processed payments and handled cash transactions accurately.
- Coordinated with stylists to ensure smooth workflow throughout the day.
- Assisted clients in selecting products based on their needs and preferences.
- Maintained cleanliness and organization of the reception area at all times.
Sales Associate
Luxottica Sunglasses
Baytown
09.2016 - 03.2018
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Listened closely to customer complaints and responded appropriately to issues.
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Evaluated employee performance quarterly and annual reviews.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Tracked stock using company inventory management software.
- Maintained organized, presentable merchandise to drive continuous sales.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Bachelor Of Science (B.S.) - Sociology
Texas Southern University
Houston, TX, US 08.2016 - 05.2018
High School Diploma -
Goose Creek Memorial
Baytown, TXSkills
- Customer service
- Office management
- Telephone etiquette
- Appointment scheduling
- Team collaboration
- Problem solving
- Attention to detail
- Database entry
- Spreadsheet development
- Typing speed
- Confidentiality
Timeline
Clerk
Goose Creek Consolidated
09.2021 - Current
Salon Receptionist
JCPENNY
06.2018 - 02.2020
Sales Associate
Luxottica Sunglasses
09.2016 - 03.2018
Bachelor Of Science (B.S.) - Sociology
Texas Southern University
08.2016 - 05.2018
High School Diploma -
Goose Creek Memorial