Miranda Mrgich
Jacksonville,FL
Summary
Barista with a creative flair and a passion for delivering exceptional customer experiences through expertly crafted coffee and specialty beverages. With over three years of diverse experience in customer service and performance arts, excels in adaptive and collaborative environments. Demonstrates strong skills in character creation and improv acting, enhancing team dynamics and guest satisfaction while maintaining high standards of cleanliness and service.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in Desired Position role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Old Navy
2025.05 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Restaurant Hostess
Carrabba's Restaurant
2025.01 - 2025.04
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
BARISTA
Ellianos Coffee
2024.02 - 2025.01
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments. Crafted artisanal coffee drinks, elevating customer experiences through personalized recommendations and swift, friendly service.
- Maintained impeccable cleanliness standards, ensuring optimal hygiene and presentation of the coffee bar and equipment.
SCARE ACTOR
Terror of the timber farms
2023.10 - 2023.10
- Managed props and set pieces during performances. Brought horror to life, managing props and set pieces to create immersive experiences for guests. Enhanced scare tactics, boosting visitor engagement.
CUSTOMER SERVICE REPRESENTATIVE
Wawa
2022.12 - 2023.04
- Answered customer inquiries and provided accurate information regarding products and services. Delivered exceptional customer service, addressing inquiries promptly and accurately to enhance product knowledge and foster positive experiences.
Education
Certification - Homeschooled
Skills
- POS Systems (Experienced), Tea expertise (Experienced), Coffee expertise, Espresso machine, Food Running, Food Preparation, Character Development, Improv Acting, Creative, Character creation, Adaptive, Customer Service, Social Skills, Cash Handling
- Excellent people skills
- Exceptional customer service
- Cash register operation
- Store opening and closing
- POS system operation
Certification
BARISTA TRAINING Ellianos Coffee Feb 2024 - Jan 2025
Timeline
Sales Associate
Old Navy
2025.05 - Current
Restaurant Hostess
Carrabba's Restaurant
2025.01 - 2025.04
BARISTA
Ellianos Coffee
2024.02 - 2025.01
SCARE ACTOR
Terror of the timber farms
2023.10 - 2023.10
CUSTOMER SERVICE REPRESENTATIVE
Wawa
2022.12 - 2023.04