Miranda Nation
Midwest City,OK
Summary
To obtain employment as an administrative assistant.
Overview
20
20
years of professional experience
Work History
Merchandiser
Mondelez International
Oklahoma City, OK
01.2025 - Current
- Analyzed market trends to optimize product placement and enhance visual merchandising strategies.
- Collaborated with cross-functional teams to develop promotional displays that increased product visibility.
- Trained and mentored junior team members on effective merchandising techniques and inventory management practices.
- Streamlined stock replenishment processes, ensuring timely availability of products on shelves.
- Executed planograms in alignment with brand guidelines, maximizing shelf space utilization and customer engagement.
- Led market research initiatives to assess competitive landscape, informing strategic decisions for product assortment adjustments.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Head Scanning Coordinator
Crest Foods
Midwest City, OK
08.2010 - 07.2024
- Oversee pricing accuracy and integrity for the store.
- Ensure accuracy of pricing and correct any discrepancies.
- Update individual price tickets, price stickers, and large signs.
- Ensure all prices are changed according to plan on a daily, weekly, or monthly basis.
- Under my direction, my store has passed with 89% or higher on our Department of Agriculture scan.
- Provided customer service and technical support within the department as needed.
- Repaired printer, computer, and other small technical issues while working in an office environment.
- Streamlined document processing workflows, enhancing efficiency throughout departments.
- Coordinated scanning operations to ensure accurate data entry and inventory management.
In-bound Technical Support Specialist
Alorica
Magna, UT
05.2007 - 09.2008
- Providing diagnosis and troubleshooting technical support to customers via telephone with technical issues, including but not limited hardware troubleshooting, navigating Microsoft and Windows products, and general customer concerns.
- Specialized in Windows Vista troubleshooting with McAfee Antivirus software.
- 80-90% effectiveness on fixing the issue the first time.
- In-bound sales, warranty replacement and repair.
- Basic troubleshooting on how to install and uninstall programs and hardware on desktop computers.
- Prioritize and delegate tickets to appropriate personnel, when necessary.
- Collaborate on customer issues with work colleagues to implement strategies and complete tickets in an efficient and effective manner.
Survey Technician
Feature Films for Families
Salt Lake City, UT
09.2006 - 01.2007
- Outbound call center calling random numbers asking customers if they enjoy the movies and television shows being shown on major networks.
- Solicited opinions from key demographics on a wide range of topics; including movies, television shows and other popular topics.
- Maintained a professional demeanor while engaging with diverse populations in a high-stress working environment.
Education
High School -
Star Spencer High School
Spencer, OKHigh School Diploma -
Penn Foster High School
Scranton, PA11-2024
Skills
- Certified in various computer software; including Microsoft Office, Windows Vista- 10 Professional
- Experience in providing tech support in various levels of computer software, hardware and programming
- Over ten years in retail settings, and able to provide excellent customer service
- Excellent problem-solving skills
- Extensive experience working in a customer-friendly environment
- Training in cash-handling, and office administration
Timeline
Merchandiser
Mondelez International
01.2025 - Current
Head Scanning Coordinator
Crest Foods
08.2010 - 07.2024
In-bound Technical Support Specialist
Alorica
05.2007 - 09.2008
Survey Technician
Feature Films for Families
09.2006 - 01.2007
High School -
Star Spencer High School
High School Diploma -
Penn Foster High School