Miranda Orozco
Memphis,TN
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Essence fragrance
Memphis , TN
11.2021 - Current
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Maintained a safe working environment by enforcing safety regulations.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
Sales Associate
Metro PCs
Memphis , TN
04.2020 - 11.2021
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
Education
Gateway Christian School
Memphis , TNSkills
- Business Development
- Store Organization
- Team Management
- Database Management
- Time Management
- Employee Scheduling
- Sales Growth
- Relationship building and management
- Cash auditing
- Inventory counting
- Customer experience
- Store Opening and Closing
- Team Building and Leadership
- Flexible Schedule
- Customer Service
- Bilingual
Timeline
Assistant Store Manager
Essence fragrance
11.2021 - Current
Sales Associate
Metro PCs
04.2020 - 11.2021
Gateway Christian School