Miranda Ortiz
Lubbock
Summary
Confident and organized administrative professional with experience managing complex programs, coordinating projects, and planning initiatives from start to finish. Skilled in performing varied and detailed administrative duties that support specialized programs while ensuring compliance with established policies and procedures. Demonstrates strong independent judgment, works effectively under general supervision, and remains focused on achieving measurable results. Proactive, dependable, and detail oriented with a consistent commitment to operational efficiency and high-quality outcomes.
Overview
11
11
years of professional experience
Work History
Advisor - Kinesiology & Sport Management
Texas Tech University
Lubbock, TX
01.2022 - Current
- Advise undergraduate students on their majors, minors, concentrations along with post-graduation plans
- Assist students/colleagues in person, by telephone and/or email
- Maintain student files using [program; ex: Raider Success Hub, Degreeworks, TTU Registrar Dashboard, Raiderlink, Outlook]
- Analyze and process students’ degree plans
- Prepares for and presents orientations for University Day & Red Raider Orientation
- Communicates with parents within FERPA constraints
- Refers students to recourses for academic or personal support
- Maintain proper understanding of changes within department/ or university degree plans
- Ensure all policy and procedures are being met
- Attends training courses and meetings for advising excellence
- Department of Kinesiology & Sport Management
Administrative Business Assistant - KSM
Texas Tech University
Lubbock, TX
01.2018 - 01.2022
- Process faculty/student travel forms for payment
- Prepares and submits departmental PCard reconciliation reports monthly
- Responsible for managing a variety of clerical and organization task within office
- Answering phones
- Managing calendars
- Preparing documents
- Maintaining filing systems
- Developed positive relations with external/internal facilities and faculty
- Usage of Tech Buy system to place department purchases
- Managing departmental/faculty webpages with recent up to date information
- Designed departmental newsletters
- Review, Sort, & Process departmental scholarships
- Generate reports as requested by upper management
- Maintain departmental inventory throughout the year
- Maintain parking for all departmental guest and research candidates
- Maintain records using [program; ex: Excel, Microsoft Word, Outlook, Tech Buy, Banner System]
- Perform basic office duties, including filing, copying, scanning, and faxing
- Help around the department and other duties assigned by upper management
- Department of Kinesiology & Sport Management
Sr. Patient Service Specialist
Texas Tech University Health Sciences Center
Lubbock, TX
01.2015 - 01.2018
- Greet patients as they arrive, accurately register each patient for appointment
- Acquires and scans appropriate paperwork at check in including; consent to treat, confidential communication form, financial agreements, insurance information, identification and any other relevant paperwork
- Answers incoming phone calls, verifies all patient information is updated, handles the needs of the caller appropriately
- Provides communication related to same day appointment availability, overbooks, and Patient services staffing/operation at team/station huddles held prior to each half day of clinic. Educates PSS staff on team about relevant information communicated in huddle by nursing, provider or administrative staff.
- Handles patient messaged delegated from message pool from nurses, physicians
- Documents no show appointments
- Perform other duties as assigned in professional and timely manner
- Department of Family Medicine
Education
High School Diploma -
Frenship High School
01-2012
Skills
- Academic Advising
- Problem Solving
- Detailed Reports
- Microsoft Office, Outlook, Excel
- Communication
- Organizational Skills
- Time management
Guns up Distinguished staff award - 2019
The Guns Up Award recognizes a team of Texas Tech employees (each with at least one year of service) who demonstrate strong collaboration internally and/or externally to improve productivity and efficiency. Honorees show exemplary effort, boost departmental morale, take responsibility, maintain a positive attitude, and work together to meet the needs of the Texas Tech community.
Timeline
Advisor - Kinesiology & Sport Management
Texas Tech University
01.2022 - Current
Administrative Business Assistant - KSM
Texas Tech University
01.2018 - 01.2022
Sr. Patient Service Specialist
Texas Tech University Health Sciences Center
01.2015 - 01.2018
High School Diploma -
Frenship High School