Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Pecina

San Antonio,TX

Summary

Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices.




Overview

10
10
years of professional experience

Work History

CSR 1

Maximus
08.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Agent

Trimerica Insurance Company
03.2015 - 05.2022
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Diploma -

LEE High School
San Antonio, TX
05.2003

Skills

  • Forecasting Accuracy
  • Resolving issues
  • Data Collection & Research
  • Compiling Data

Timeline

CSR 1

Maximus
08.2022 - Current

Customer Service Agent

Trimerica Insurance Company
03.2015 - 05.2022

Diploma -

LEE High School

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