MIRANDA POTTER

Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Assisted with hiring, training and mentoring new staff members.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Increase in average sales per customer transaction by 5%
• Maintained over an 95% Anti Reflection upsell rate. (e.g., premium lens upgrades).

• Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
• Supervised and managed opticians and optometric staff using feedback, constructive conversations and leading quarterly staff meetings.
• Boosted team engagement and workplace satisfaction using managerial and motivational skills.
• Collaborated with store manager to plan staff schedules and determine hiring needs as well as assisted in recruiting, hiring and training of team members.

• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
• Instructed patients on contact lens insertion and removal and lens care guidelines.
• Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
• Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.

• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
• Gathered patient histories, took measurements and completed diagnostic tests as part of detailed optometric evaluations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.