Miranda Rapcienski
Winston-Salem,NC
Summary
Administrative and front office professional with experience supporting customers, patients, and staff through multiline phone coverage, appointment scheduling, and daily office coordination. Handles electronic records, data entry, accounts support, mail, and supply orders with accuracy, organization, and professional communication.
Overview
18
18
years of professional experience
Work History
Administrative Assistant / Receptionist
General Security Inc.
Winston-Salem, NC
02.2016 - 04.2019
- Acted as first point of contact for customers and visitors, managing telephone inquiries and delivering professional front office support to enhance visitor experience.
- Scheduled and confirmed office appointments and maintained organized daily communications.
- Maintained electronic customer records and completed filing, data entry, and other administrative tasks.
- Facilitated communication between staff and clients through organized correspondence. and helped maintain an organized, welcoming office environment.
- Communicated customer service needs to management and relayed manager-approved technician appointment times; all technician scheduling required management approval.
- Monitored office supply inventory, ordering and replenishing items to ensure uninterrupted office operations.
- Processed accounts payable and receivable paperwork and contacted customers about outstanding or overdue invoices.
Front Office Coordinator
Express Employment Professionals
Greensboro, NC
01.2015 - 01.2016
- Assisted applicants arriving for appointments and provided front office support to recruiting staff.
- Answered approximately 70 or more incoming calls daily using a multiline telephone system, assisted callers, and routed inquiries to the appropriate staff.
- Created new applicant records and completed existing records in the company database by entering information from employment applications.
- Organized applicant files to enhance accessibility for recruiting staff., records, mailings, and reports.
- Assisted with associate recruiting and employment verifications.
- Conducted detailed background checks to support hiring decisions and maintain company standards. as requested.
- Prepared and typed correspondence and office materials to support daily operations.
- Maintained an orderly, professional office appearance.
Receptionist
Winston Psychiatric Associates, P.A.
Winston-Salem, NC
07.2014 - 11.2014
- Answered incoming telephone calls promptly and courteously, greeted patients and visitors, and directed questions to the appropriate provider.
- Managed patient appointment scheduling, tracking no-shows and cancellations to streamline office operations.
- Contacted patients to confirm or reschedule appointments, ensuring optimal scheduling and patient attendance.
- Checked patients in and out using the office computer system.
- Maintained and organized patient charts, facilitating efficient access to records for healthcare providers.
- Initiated patient medical charts and routed them to the appropriate personnel.
- Recorded charges and payments to patient accounts and collected copayments at the time of service.
- Communicated with insurance companies to verify patient coverage.
Receptionist / Corporate Mail Associate
Stolt-Nielsen Transportation Group Inc.
Houston, TX
06.2001 - 07.2010
- Greeted visitors and customers, delivering professional and courteous front desk assistance to enhance first impressions.
- Operated 10-line switchboard, efficiently managing incoming calls for primary office and additional company location across the street.
- Monitored building access, screened visitors, maintained visitor logs, and issued security passes.
- Collected and distributed telephone messages while maintaining a clean, organized reception area to support a welcoming environment.
- Worked with managers and employees to support open communication and a high standard of customer service.
- Trained to respond to various emergency situations as a telephone operator, identifying potential problems and coordinating emergency responses.
Education
High School Diploma -
Spring High School
Spring, TXSkills
- Front Desk & Customer Service
- Healthcare Reception Support
- Data entry
- Calendar management
- Visitor management
- Multiline Switchboards
- Office Supply Management
- Office Inventory Control
- Basic Bookkeeping
- Microsoft Office
- Emergency response coordination
- Client Relationship Management
Timeline
Administrative Assistant / Receptionist
General Security Inc.
02.2016 - 04.2019
Front Office Coordinator
Express Employment Professionals
01.2015 - 01.2016
Receptionist
Winston Psychiatric Associates, P.A.
07.2014 - 11.2014
Receptionist / Corporate Mail Associate
Stolt-Nielsen Transportation Group Inc.
06.2001 - 07.2010
High School Diploma -
Spring High School