Miranda Riojas
Customer Service Representative
San Antonio,TX
Summary
Seasoned Customer Associate with 10 years of experience managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
10
10
years of professional experience
1
1
Language
Work History
Customer Service Associate
Accenture Flex
09.2025 - Current
- Professionally and empathetically handles chat initiated inquiries to provide solutions for customer issues.
- Maintain a high level of policy knowledge, providing accurate information and closely following protocol to resolve customer inquiries.
- Member of dedicated team tasked with resuming customer support cases where previous agent is unavailable to provide a smoother user experience and meet client expectations and agreements.
- Member of pilot team to find useful tactics and improve common responses when interacting with customers to streamline the agent process.
- Selected by management to assist walking SMEs with providing guidance to agents in times of low staff support.
Operations Associate
DoorDash
05.2024 - 10.2025
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Improved operational efficiency by suggesting and implementing new processes and streamlining existing workflows under pilot program.
- Maintained and prioritized daily tasks and warehouse operations to ensure timely closure.
- Resolved customer and driver issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
Trust and Safety Agent
Apex Systems
01.2024 - 02.2025
- Provided content moderation services under a strict NDA and security policies.
- Ensured a safe virtual community where people of all ages could express creativity and communicate with those who share common interest.
- Company provided tools and apps, as well as Microsoft office, Google Workspace, Slack for communication, zoom, and basic troubleshooting commands were used daily to perform job duties.
Content Moderator
TaskUs
07.2019 - 12.2023
- Reviewed client provided information and applied policy tags to user-generated submissions in order to determine if the communication/media presented is permissible on clients platforms.
- Ensured NDA and strict procedures were closely followed to maintain client and user privacy.
- Used Microsoft Office tools such as Excel, sharepoint, microsoft teams, outlook, word, powerpoint, as well as similar tools under Google Chrome. Familiar with SRT and applications such as Zoom and Bluejeans for virtual communication.
Prior Authorization Specialist
A-Line Staffing/ CVS Caremark
12.2018 - 05.2019
- Answered approximately 25 inbound calls from patients, pharmacies, and physician staff to initiate and complete the authorization process for specialty medications.
- Conducted outbound calls to collect necessary information, maintain patient profiles, and provide customer service and directory when needed.
- Maintained thorough knowledge of insurance plan requirements and policies to determine if medical necessity permitted coverage for high-cost treatments.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures, as well as approval letters for pharmacy fulfillment.
Designated Hitter
Walgreens
11.2017 - 12.2018
- Promoted from customer service associate to designated hitter, providing support for both storefront and pharmacy.
- Appointed safety ambassador and recognized as Star associate for remainder of employment.
- Provided customer service to pharmacy patients and storefront customers for a better store experience.
- Conducted regular inventory checks to maintain accuracy within the system, reducing instances of stock discrepancies or shortages.
- Ensured accurate pricing by diligently updating price tags and adjusting sales tags in a timely manner.
Sales Consultant
A'GACI LLC.
11.2015 - 03.2017
- Provided customer service to clients, while maintaining a sales and marketing mindset to increase revenue.
- Operated cash register and counted drawer for accuracy and documented daily trends.
- Kept inventory of warehouse and product counts, and completed regular audits for quality of products.
- Assisted with store organization and merchandising resets, as well as tracked daily upkeep tasks for maintenance and general cleanliness.
- Provided supervisor support where management coverage minimal. Trained for floor supervisor position and handling escalated situations. Assisted with training new hires.
Education
Associate of Science -
San Antonio College
San Antonio, TX 05.2001 -
High School Diploma -
Robert E. Lee High School
San Antonio, TX 05.2001 -
Skills
- Time management
- Quality assurance
- Customer support
- Customer service
- Team collaboration
- Complaint handling
- Regulatory compliance
- Product knowledge
- Complex Problem-solving
- Attention to detail
Personal Information
Hobbies: Biking, Gaming, Baking, Swimming, Fishing, Amateur astronomy, Solving/completing puzzles, Fostering pets
Timeline
Customer Service Associate
Accenture Flex
09.2025 - Current
Operations Associate
DoorDash
05.2024 - 10.2025
Trust and Safety Agent
Apex Systems
01.2024 - 02.2025
Content Moderator
TaskUs
07.2019 - 12.2023
Prior Authorization Specialist
A-Line Staffing/ CVS Caremark
12.2018 - 05.2019
Designated Hitter
Walgreens
11.2017 - 12.2018
Sales Consultant
A'GACI LLC.
11.2015 - 03.2017
Associate of Science -
San Antonio College
05.2001 -
High School Diploma -
Robert E. Lee High School
05.2001 -