Miranda Rodriguez
Chicago,IL
Summary
Results-driven customer service professional dedicated to delivering impactful solutions and fostering positive relationships. Proven expertise in troubleshooting and resolving complex issues, consistently enhancing customer satisfaction. Recognized for effective communication skills and adaptability in dynamic environments, ensuring seamless team collaboration and consistently achieving outstanding results.
Overview
9
9
years of professional experience
Work History
Customer Solutions Specialist
Byline Bank
01.2021 - Current
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Promoted available products and services to customers during service, account management, and order calls
- Averaged 100 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction 100%
Teller
Byline Bank
09.2019 - 01.2021
- Cash checks and disburse funds after ensuring that signatures are correct, that written and numerical amounts are consistent, and that accounts are adequately funded
- Complete a customer transaction and pass it on to the supervisor, who verifies and accepts responsibility for the accuracy of the transaction
- Organized, stocked and maintained teller window area
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods
Lead Sales Associate
Dollar General
09.2015 - 09.2019
- Provided exceptional customer service and drove retention by communicating accurate information about promotions, customer programs, and products
- Completed all point-of-sale opening and closing procedures, as well as counting the cash register contents
- Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers
- Replenished and stocked merchandise in accordance with store merchandising layouts
Education
Some college (No degree) -
Wilbur Wright College
Chicago, ILHigh School - General Studies
Lincoln Park High School
Chicago, IL01.2015
Skills
- Customer service
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Computer skills
- Excellent communication
- Understanding customer needs
- Phone etiquette
- Call center experience
Timeline
Customer Solutions Specialist
Byline Bank
01.2021 - Current
Teller
Byline Bank
09.2019 - 01.2021
Lead Sales Associate
Dollar General
09.2015 - 09.2019
High School - General Studies
Lincoln Park High School
Some college (No degree) -
Wilbur Wright College
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