Miranda Ross
Riverside,CA
Summary
Dynamic General Manager with a proven track record at Limericks Tavern, excelling in operations management and team building. Enhanced customer retention through effective problem resolution and staff training, leading a team to achieve high productivity. Streamlined inventory control processes, significantly reducing waste and improving service quality.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Limericks Tavern
Upland, CA
06.2023 - Current
- Inventory control
- Product purchasing
- Serving food, alcoholic, and non alcoholic beverages to guests.
- Training new bartenders and servers.
- Creating, training, and implementing SOP
- Interviews and hiring
- Scheduling
- Disciplinary actions when necessary
- Handling customer complaints and resolution.
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Led a team of 12 employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction
- Established strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of inventory
- Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback
- Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
- Oversaw daily operations, ensuring high standards of customer service and operational efficiency.
- Developed and implemented staff training programs to enhance team performance and engagement.
- Streamlined inventory management processes, reducing waste and improving product availability.
- Fostered positive relationships with suppliers to ensure timely delivery of quality products.
- Conducted regular performance evaluations, providing feedback and support for employee development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
General Manager
Semillas Cantina
Chino Hills, CA
06.2022 - Current
- Inventory control
- Product purchasing
- Greeting and serving food, alcoholic, and non alcoholic beverages to guests.
- Creating, training, and implementing SOP
- Interviews and hiring
- Scheduling
- Disciplinary actions when necessary
- Handling customer complaints and resolution.
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Led a team of 32 employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction
- Established strong relationships with vendors to negotiate favorable pricing terms and ensure timely delivery of inventory
- Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback
- Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
- Analyzed sales data to identify trends, driving targeted marketing initiatives for increased revenue.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Lead Bartender
Olive Garden
Riverside, CA
05.2022 - 06.2023
- Supervised bar operations, ensuring compliance with health and safety regulations.
- Trained and mentored new bartenders to enhance service quality and efficiency.
- Developed creative cocktail recipes, improving menu offerings and customer satisfaction.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Inventory control
- Greeting and serving food, alcoholic, and non alcoholic beverages to guests.
Administrative Assistant
Freedom Farm
Costa Mesa, CA
10.2011 - 12.2014
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling and communication for administrative functions.
- Streamlined document management processes, improving retrieval times.
- Developed organizational systems for filing and record-keeping.
- Liaison for International Sales
- Support office managers on daily tasks ie. email support and Market Research
-
Manager
Mirage Cafe
Riverside, CA
03.2008 - 10.2012
- Led cross-functional teams to improve operational efficiency and enhance workflow processes.
- Developed and implemented strategic initiatives to drive business growth and optimize resource allocation.
- Mentored junior staff, fostering professional development and enhancing team performance.
- Analyzed market trends to inform decision-making and align organizational objectives with industry standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Riverside Community College
Riverside, CA06-2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Staff training/development
- Inventory control
- Employee scheduling
- Vendor relationships
- Customer relationship management
Timeline
General Manager
Limericks Tavern
06.2023 - Current
General Manager
Semillas Cantina
06.2022 - Current
Lead Bartender
Olive Garden
05.2022 - 06.2023
Administrative Assistant
Freedom Farm
10.2011 - 12.2014
Manager
Mirage Cafe
03.2008 - 10.2012
High School Diploma -
Riverside Community College